Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
Timeline
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Triksha Kasi

Charlotte,NC

Summary

Experienced digital transformation professional with 5 years enabling enterprise growth through Agile delivery, cross-functional collaboration, and systems integration. Skilled in defining epics and user stories, driving backlog refinement, stakeholder alignment, and delivering functional solutions. Proficient in user journey mapping, process modeling, and KPI reporting using JIRA, Workday, Tableau, Miro, and SQL.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

Newbern Excel Inc.
TX
08.2024 - Current
  • Facilitated backlog grooming and sprint planning using JIRA to manage automation enhancements in ADP Workforce Now.
  • Conducted detailed analysis of chatbot interaction logs to identify pain points in IVR-style flows and made recommendations to improve usability and reduce HR escalations by 30%.
  • Developed dashboards in Workday Adaptive Planning to support workforce forecasting and budget tracking.
  • Collaborated with cross-functional teams to roll out HR self-service features and supported UAT and production validation.

Business Analyst

TechDoQuest
India
07.2020 - 11.2022
  • Led the SmartAssist Bot implementation, an internal chatbot integrated with Confluence and Jira to automate support processes and reduce manual queries by 45%.
  • Designed and tested structured chat flows similar to IVR logic to guide users through help content and ticket tracking.
  • Used SQL and Tableau to analyze usage data, monitor resolution rates, and support continuous improvement.
  • Worked closely with engineering and business stakeholders to gather requirements, write user stories, and prioritize feature releases.

Business Systems Analyst

N9 IT Solutions
India
07.2019 - 06.2020
  • Defined business requirements for an Employee Self-Service portal that replaced multiple legacy platforms.
  • Integrated a chatbot within the portal to automate FAQs and reduce ticket volume.
  • Created flowcharts, user stories, and functional specifications; supported UAT and coordinated sprint reviews.

Junior Business Analyst

Jochebed Tech Solution
India
07.2018 - 07.2019
  • Partnered with SMEs to document business processes and design system workflows.
  • Wrote SQL queries to support data validation and reporting.
  • Assisted QA with test planning and traceability from requirements to delivery.
  • Participated in user feedback sessions to understand system issues and propose quick fixes or improvements.

Education

M.S. - Management Information Systems

University of Illinois Springfield
01.2024

B.B.A. -

Sun International Institute of Tourism & Management
01.2019

Skills

Agile / Scrum / SDLC User Story Mapping Epics & Personas Sprint Planning Jira Workday Tableau Power BI SQL Miro Lucidchart Wireframing Business Process Modeling UAT API Integration KPIs & OKRs Confluence Stakeholder Communication Documentation Change Management IVR/AI Chatbot

Certification

  • Certified Scrum Master (CSM) – Scrum Alliance
  • Six Sigma White Belt
  • ARIS Business Process Analysis Platform – Software AG

Projects

HR Analytics Automation: Built predictive dashboards for employee turnover trends and recruitment funnel tracking using Tableau and SQL., Cross-System Integration: Delivered a system sync project connecting ticketing, collaboration, and CRM platforms with API workflows., Process Improvement Case Study: Studied an internal ticket resolution process from a sample company. Identified inefficiencies through process mapping in Lucidchart and recommended improvements using business analysis techniques taught in class., Data Cleaning & Reporting Exercise: Cleaned messy HR and finance data in Excel and used pivot tables to generate reports on employee headcount, department costs, and monthly trends. Helped understand data preparation before analysis.

Timeline

Business Analyst

Newbern Excel Inc.
08.2024 - Current

Business Analyst

TechDoQuest
07.2020 - 11.2022

Business Systems Analyst

N9 IT Solutions
07.2019 - 06.2020

Junior Business Analyst

Jochebed Tech Solution
07.2018 - 07.2019

M.S. - Management Information Systems

University of Illinois Springfield

B.B.A. -

Sun International Institute of Tourism & Management

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Triksha Kasi