Trina Bates

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Working with Vendors to ensure Interpreter's Availability
• Submitted Interpretation Request to ensure an Interpreter's for set appointments.
• Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
• Negotiated with Vendors to secure optimal timelines, contributing to project success.
• Completed daily logs in database for management review.

- Consult with patients regarding their benefits, coverage, and financial options

- Maintain patient accounts by obtaining, recording, and updating person financial and Insurance information.

- Multitasking multiple patients accounts

-Maintain quality score of 99% and above to ensure accurate processing of patients accounts

- Daily review process includes but not limited to review of ICD codes, patient consents, and financials

_ Reviewed quarantor accounts an ensures correct grarantors are assigned. Review service date to ensure past, present and future service dates are updated according to the effective coverage service dates.

-Assist the clinic and Emergency Center whenever they needed assistance.

-Ensure that all data is entered correctly and timely in the coverage with right insurance plan.

- Ensures that effective and dates were entered correctly and accordingly to the verification received.

-Ensures that claim-mailing addresses are entered in coverage and that the policy, group social security number, and subscriber name, DOB, and policy number has been accurately entered in the system.

- Notated accounts of any confirmation of eligibility and benefits received from any outside source Medicare, HMO, Commercial Insurance, Worker's Compensation.

- Reviewed quarantor accounts and ensure correct guarantors are assigned. Review service date to ensure past, present and future service dates are updated according to the effective coverage service dates.

- Assist the clinic and Emergency Center when needed.

- Responsible in consistently and accurately input patient demographic information

- Verify Insurance and perform self-pay follow-up as needed for Outpatient service for patients to ensure timely and accurate billing and optimal reimbursement for services rendered.

_ Office duty procedures, mulitasking, faxing, photo copying, answering and transferring phone calls, and answering emails.

- Responded to consumer complaints and comments

- Cash Handling and Balancing

- Assist in the training/development of new employess

- Work with Programs such as EPIC, TMHP, Chassis, Emdeon, Availity, Molina, and CHC

_ Provided supervisory assistance and guidance for complex problems accounts.

_ Ensures that all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

_ Worked as Person In Charge (PIC) at least 2-3 times a week.

- Maintained the work structure by updating job requirements and job descriptions for all positions.

-Organized staff by establishing a recruiting testing and interview program.

- Maintained pay plan, schedules and conducted job evaluations

- Ensured legal compliance by monitoring and implementing applicable human resource state requirements.

- Maintaining Monthly Reports/ A/R

- Maintaining payments for Child Support for employees deductions.

- Supervised and determined priorities for support staff

- Set schedules, distributed daily work assignments and monitors employee workflow and performance.

-Set up and maintained filing systems for records, correspondence, work orders, vouchers and invoicing

- Identified deficient areas and provided training and development opportunities to improve efficiency and performance of staff.

- Worked with the A/R department when workload became high