Trina Bowers
Beaverton,OR
Summary
Knowledgeable with thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Quality Care Coordinator
West Hills Village Senior Living
Portland, OR
11.2019 - Current
- Coordinated care plans for residents, ensuring individualized support and resources.
- Collaborated with interdisciplinary teams to optimize resident health outcomes and service delivery.
- Managed communication between families, healthcare providers, and staff to enhance care continuity.
- Implemented quality improvement initiatives to elevate resident satisfaction and safety standards.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Medication Aide
Avamere at Hillsboro
Hillsboro, OR
03.2014 - 10.2019
- Administered medications accurately and timely for diverse resident needs.
- Monitored residents' health status, reporting changes to nursing staff for prompt intervention.
- Assisted in maintaining medication inventory, ensuring compliance with safety regulations.
- Educated residents on medication usage and potential side effects to promote safety and understanding.
- Trained new staff members on medication administration protocols and emergency procedures.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
Frontend Supervisor
Walmart Super Center
Cornelius, OR
08.2010 - 02.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored front-end associates to enhance customer service skills and efficiency.
- Implemented new checkout processes, reducing wait times for customers.
- Managed inventory levels at registers, minimizing stock discrepancies and loss prevention issues.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Medication Aide
Avamere of Sherwood
Sherwood, OR
11.2005 - 06.2010
- Collaborated with interdisciplinary teams to optimize resident care plans and medication management strategies.
- Implemented best practices for medication storage, reducing risk of errors or contamination.
- Developed efficient workflows for daily medication rounds, enhancing overall operational effectiveness.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.
Customer Service Representative
Wells Fargo Credit Card Division
Aloha Or
08.1997 - 04.2005
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Assisted customers in understanding account features and benefits to enhance user experience.
- Managed high-volume call traffic while maintaining quality assurance standards for service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Line Assembler
Mattel/Tyco
Portland, IN
05.1988 - 07.1997
- Assembled toy components with precision to meet production standards.
- Trained new employees on assembly techniques and safety protocols, enhancing team performance.
- Adapted to changing production schedules while maintaining high levels of accuracy and efficiency.
- Maintained clean and organized work environment in compliance with safety regulations.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Operated assembly line machinery, ensuring efficient workflow and minimal downtime.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
Education
10 Key
Portland Community College
Portland, OR01-1997
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Care planning
- Multitasking and organization
Certification
First Aid/CPR certified
Dementia Training
Timeline
Quality Care Coordinator
West Hills Village Senior Living
11.2019 - Current
Medication Aide
Avamere at Hillsboro
03.2014 - 10.2019
Frontend Supervisor
Walmart Super Center
08.2010 - 02.2014
Medication Aide
Avamere of Sherwood
11.2005 - 06.2010
Customer Service Representative
Wells Fargo Credit Card Division
08.1997 - 04.2005
Line Assembler
Mattel/Tyco
05.1988 - 07.1997
10 Key
Portland Community College