Trina Cazares-Torres
CSR
Denison,TX
Summary
Dynamic customer service professional with a proven track record at TMC Medical Supply, excelling in problem resolution and active listening. Adept at enhancing customer satisfaction through personalized solutions and efficient transaction processing. Skilled in data entry and maintaining detailed records, fostering loyalty and repeat business in fast-paced environments.
Overview
13
13
years of professional experience
Work History
CSR
TMC Medical Supply
Denison
05.2023 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained knowledge of products to offer informed recommendations to customers.
- Documented customer interactions in CPR and Brightree system for future reference and analysis.
- Adapted quickly to changing protocols, demonstrating flexibility in a fast-paced environment.
- Engaged with diverse clientele, fostering positive relationships through exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
PT Tech
TMC OUTPATIENT Rehab
Denison
12.2012 - 05.2023
- Operated therapeutic equipment to support patient rehabilitation processes.
- Assisted in the development and implementation of patient care plans.
- Monitored patient progress and reported findings to healthcare team.
- Maintained cleanliness and organization of therapy spaces and equipment.
Education
High School Diploma -
McKinney High
McKinney, TX06-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Order processing
Timeline
CSR
TMC Medical Supply
05.2023 - Current
PT Tech
TMC OUTPATIENT Rehab
12.2012 - 05.2023
High School Diploma -
McKinney High