Trina Da Silva
North Hills,CA
Summary
Professional with strong background in customer service and team leadership. Skilled in operating departments efficiency to meet goals, and employee development. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator
Prep Ship Global
Chatsworth, CA
05.2022 - 12.2022
- Managed inventory levels through accurate data entry and regular stock assessments.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders, resolve shipping discrepancies, maintain service quality, and boost rapport.
- Managed inventory records via Excel spreadsheet to ensure accurate stock levels.
- Processed orders and returns via ShipStation and updated accounts via Excel.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Improved warehouse efficiency by redesigning layout for faster prepping and packing of e-commerce orders.
Delivery Station Seasonal Warehouse Associate
Amazon
Chatsworth, CA
11.2021 - 02.2022
- Use of manual pallet jack
- Unloaded U-boats containing Amazon packages from container trucks and staged in receiving area.
- Quickly identified sticker location on package to unload boxes and jiffies from the conveyor belt assigned and quickly place them on the correct rack or tote location.
- Use of zebra to stow boxes and jiffies to its assigned bag location.
- Staged deliveries to be picked up by drivers
- Opened and closed bags for next shift with zebra
- Inducted 200 plus packages with sticker scanner gun
- Heavy lifting 20 plus pounds.
E-Commerce Customer Care Operations Supervisor
Guess? Inc.
Los Angeles, CA
09.2015 - 08.2020
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new team members on operational procedures and best practices.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted weekly performance evaluations for direct reports, identifying areas for improvement, providing feedback to support professional development and accountability, and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing scheduling system that matched tasks with expertise.
QC/Returns Support/Consumer Product Safety
Hot Topic Inc.
City Of Industry, CA
07.2013 - 09.2015
- Worked effectively in fast-paced office and warehouse environment.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicated any order discrepancies with vendors and buyers via phone and email.
- Worked as back up Quality Control associate in warehouse setting.
Imports Coordinator
Hot Topic Inc.
City Of Industry, CA
07.2012 - 07.2013
- Coordinated import shipments, ensuring compliance with regulations and timely delivery schedules.
- Coordinated company product shipments with freight forwarder to eliminate freight delays and meet the date the buyers need the merchandise in by.
- Communicated with buyers of any shipping delays or early arrivals.
DC Administration Support/Payroll Coordinator
Hot Topic Inc.
City Of Industry, CA
11.2009 - 07.2012
- Verified and submitted weekly Temp payroll and bi-weekly Hot Topic payroll for over 200 employees, ensuring accuracy and compliance with company policies.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Improved employee satisfaction with timely resolution of payroll inquiries and concerns, fostering a positive work environment.
- Assisted Admin Manager with coordinating company meeting, powerpoint presentations, and ordering food within budget.
- Served as back up front office receptionist.
E-commerce Torrid.com Customer Service Lead
Hot Topic Inc.
City Of Industry, CA
03.2005 - 11.2009
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Developed training programs for new employees to improve product knowledge and service skills.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Reviewed associate performance to identify training needs.
- Wrote and conducted yearly performance reviews.
- Cross-trained and backed up the customer service manager.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
Education
Business Administration And Management
Los Angeles City College
Los Angeles, CASkills
- Customer service
- Coaching and mentoring
- Training and leadership
- Problem-solving
- Decision-making
- Flexibility and adaptability
Timeline
Logistics Coordinator
Prep Ship Global
05.2022 - 12.2022
Delivery Station Seasonal Warehouse Associate
Amazon
11.2021 - 02.2022
E-Commerce Customer Care Operations Supervisor
Guess? Inc.
09.2015 - 08.2020
QC/Returns Support/Consumer Product Safety
Hot Topic Inc.
07.2013 - 09.2015
Imports Coordinator
Hot Topic Inc.
07.2012 - 07.2013
DC Administration Support/Payroll Coordinator
Hot Topic Inc.
11.2009 - 07.2012
E-commerce Torrid.com Customer Service Lead
Hot Topic Inc.
03.2005 - 11.2009
Business Administration And Management
Los Angeles City College