Trina Doss
Pontoon Beach,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Collector III/Account Processor
US Bankcorp
05.2021 - Current
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Developed and documented collection procedures and policies to comply with government regulations.
Liquidations-Repossession/ Account Processor
US Bankcorp
03.2019 - 05.2021
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Implemented new procedures for office functions when needed.
- Process Title paperwork to send to Auction houses.
- Responsible for organizing files for vehicle titles
Map Specialist/Relationship Manager
US Bankcorp
01.2018 - 03.2019
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Facilitates borrowers assistance programs.
- Restructured the financing for residential loans.
- Review borrowers' information to determine eligibility for loss mitigation assistance
Accounts Receivable Representative/ Collector II
US Bankcorp
04.2010 - 01.2018
- Communicated with customers to identify and resolve outstanding payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients.
- Adhered to required company collections practices and FDCPA guidelines.
Education
Continued Education/Take Courses Periodically - Business Administration And Social Work
St. Louis Community College
St Louis, MOBusiness Program Certificate - Business Administration
Urban League Business School
06.2002
High School Diploma -
West Memphis Sr. High School
05.1990
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams
- Venture
- LDRS
- Auto IMS
- Lending Portal
- NetOxygen
- Dealertrack
- Doc Matrix
- Early Resolution
Some Volunteer work
Volunteered at the St. Louis public school districts to assist the Teachers in their everyday duties in the classroom.
Timeline
Collector III/Account Processor
US Bankcorp
05.2021 - Current
Liquidations-Repossession/ Account Processor
US Bankcorp
03.2019 - 05.2021
Map Specialist/Relationship Manager
US Bankcorp
01.2018 - 03.2019
Accounts Receivable Representative/ Collector II
US Bankcorp
04.2010 - 01.2018
Continued Education/Take Courses Periodically - Business Administration And Social Work
St. Louis Community College
Business Program Certificate - Business Administration
Urban League Business School
High School Diploma -
West Memphis Sr. High School
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