Trina Gale
Smyrna,Delaware
Summary
Patient Care Technician with extensive experience at Christiana Care Hospital, specializing in clinical documentation and communication. Demonstrated success in enhancing patient comfort and safety while effectively supporting healthcare teams. Proficient in monitoring vital signs and resolving conflicts, committed to delivering high-quality patient care and improving operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Christiana Care Hospital
Newark, Delaware
04.2024 - 05.2025
- Assisted nursing staff with patient mobility and daily living activities.
- Documented patient information accurately in electronic health records systems.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
Patient Escort
Christiana Care Hospital
Newark, Delaware
04.2023 - 04.2024
- Coordinated transport for patients to and from various departments.
- Monitored patient comfort during transportation between locations.
- Collaborated with healthcare teams to facilitate smooth operations.
- Accompanied ambulatory patients to different departments within the hospital facility.
- Conducted regular maintenance checks on wheelchairs, gurneys, stretchers, and carts.
Lead Front Desk Coordinator
Access Dental Services
Dover, Delaware
01.2019 - 04.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Intake Supervisor
Bowling Green Brandywine Treatment Facility
Kennett Square, Pennsylvania
06.2011 - 01.2019
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Habilitation Technician
Mary Campbell Center
Wilmington, Delaware
11.2003 - 06.2011
- Cared for persons receiving programming support as directed by habilitation specialist.
- Took clients out into community on regular basis and maintained close supervision during outings.
- Assisted habilitation specialist in maintaining clean and organized classroom.
- Wrote case notes and documented incidents involving clients.
- Delivered training needs, behavior management and communication to support goal plans.
Education
HIGH SCHOOL DIPLOMA -
JOHN DICKINSON HIGH SCHOOL
Delaware06.1987
Delaware Technical Community College
DESkills
- Clinical Documentation
- CPR
- HIPPA
- Medical Terminology
- Vital Signs
- ADL Support
- Infection Prevention
- Appointment Coordination
- Critical Thinking
- Electronic health records
- Effective communication
- Infection control standards
- Conflict Resolution
Certification
American Heart Association-BLS Certified
Certified ECG Technician
State of Delaware-Certified Nursing Assistant
Certified Hemodialysis Technician
Certified ECG Technician
State of Delaware-Certified Nursing Assistant
Certified Hemodialysis Technician
References
Available upon request.
Timeline
Patient Care Technician
Christiana Care Hospital
04.2024 - 05.2025
Patient Escort
Christiana Care Hospital
04.2023 - 04.2024
Lead Front Desk Coordinator
Access Dental Services
01.2019 - 04.2023
Intake Supervisor
Bowling Green Brandywine Treatment Facility
06.2011 - 01.2019
Habilitation Technician
Mary Campbell Center
11.2003 - 06.2011
HIGH SCHOOL DIPLOMA -
JOHN DICKINSON HIGH SCHOOL
Delaware Technical Community College