Summary
Overview
Work History
Education
Skills
Timeline
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TRINA HUNTER

Spring

Summary

Professional skilled in dependable, efficient conflict resolution with a caring helpful attitude.

Work with team in a fast-paced environment with minimum supervision to handle AERO/JET and TIMATIC inquires.

Expertise includes managing high-volume inquiries, and providing technical assistance.

Reliable and resourceful, consistently meeting and exceeding expectations while providing support in AERO/JET/TIMATIC and SHARES.

Provide ticketing solutions to complicated, involved transactions with our STAR ALLIANCE partners.

Overview

31
31
years of professional experience

Work History

Airport Operations Support Agent

United Airlines
07.2014 - Current
  • Assist internal customers in a safe, caring, dependable, and efficient manner
  • Provide front-line agents with consistent, reliable information using AERO, JET, TIMATIC and SHARES applications
  • Maintain confidentiality and cooperation while working with Airport Security, Federal Air Marshals, and Customs/Border Patrol Agents
  • Deliver professional phone and email support, with a positive tone throughout all communications with our STAR ALLIANCE partners.
  • Escalate critical issues with JET/AERO by submitting error reports for resolution.

Customer Service Agent (International & Domestic)

Continental/United Airlines
06.1998 - 07.2014
  • Assisted passengers while performing ticket counter, gate, baggage, customs and immigration functions
  • Diffused stressful situations while rebooking and rerouting passengers due to missed, canceled, and delayed flights
  • Greeted passengers in courteous manner while quickly resolving customer issues
  • Worked smarter, efficiently, and more effectively using SHARES in all transactions

Reservations Sales Agent/Group Reservations Agent

Continental Airlines
05.1994 - 06.1998
  • Initial SHARES training
  • Provided information on flight schedules, and competitive fares
  • Created and maintained general sales and group reservations
  • Worked with travel agents to coordinate and verify group travel
  • Assisted pricing negotiations for group travel

Education

B.B.A. - Management Information Systems

Prairie View A & M University
01.1993

Skills

  • Front Line Agent Assistance
  • AERO, JET, SHARES, TIMATIC
  • Communication and Problem Solving with STAR ALLIANCE Partners
  • Documentation and Verification Calls with Border Operations
  • Submit error reports for more efficient resolutions

Timeline

Airport Operations Support Agent

United Airlines
07.2014 - Current

Customer Service Agent (International & Domestic)

Continental/United Airlines
06.1998 - 07.2014

Reservations Sales Agent/Group Reservations Agent

Continental Airlines
05.1994 - 06.1998

B.B.A. - Management Information Systems

Prairie View A & M University

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TRINA HUNTER