Trina Hunter
Fredericksburg,VA
Summary
Experienced manager with 15+ years leading cross-functional teams to deliver operational excellence, revenue growth, and cost optimization. Proven track record in strategic planning, process improvement, and talent development; adept at driving KPIs, implementing systems, and managing P&L responsibilities. Collaborative leader with strong communication and change management skills who consistently exceeds targets and builds high-performing teams.
Overview
15
15
years of professional experience
Work History
Collections Manager (Remote)
LCA Auto Sales
Fredericksburg, VA
06.2020 - Current
- Directed collections strategies to optimize cash flow and enhance overall financial performances.
- Analyzed collection reports to identify trends, implementing proactive measures that drove improved debt recovery outcomes.
- Trained and mentored team members on best practices in collections, fostering a culture of accountability.
- Led negotiations with clients to resolve outstanding balances, ensuring mutually beneficial agreements while maintaining relationships.
- Facilitated communication between departments to address payment disputes promptly, maintaining positive client interactions throughout the process.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
Lead Medical Assistant
Mount Auburn Hospital
Cambridge, MA
03.2023 - 12.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered office supplies and kept check on inventory levels.
- Supervised office personnel.
- Recruited, trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Payroll - ADP and Kronos
- Addressed and remedied all patient or team members
General Manager
Welburn Management
Fredericksburg, VA
06.2011 - 04.2023
- Directed daily operations to enhance service delivery and improve overall patient experience.
- Coordinated cross-functional teams to implement strategic initiatives that drove practice growth and efficiency.
- Developed training programs for staff, fostering professional development and high-quality patient care standards.
- Spearheaded recruitment efforts, building a skilled team aligned with organizational goals and values.
- Led budget management processes, allocating resources effectively to maximize departmental impact and sustainability.
- Managed vendor relationships to optimize resource procurement while maintaining cost-effectiveness in operations.
- Facilitated conflict resolution strategies among team members, fostering a positive work environment and enhancing morale.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Culpeper High School
VA06.2008
Skills
- Organizational Systems
- Best Practices and Standards
- Financial Documentation
- Patient Care Scheduling
- Train Employees
- Establish Policies
- Policy Development
- Staff Meetings
- Managing Medical Practices
- Policy Implementation
- Administrative Staff Supervision
- Accounts Payable and Accounts Receivable
- Payroll Administration
- Recruit Well-Qualified Staff
- Human Resource Management
- Office Supplies and Inventory
- Past due balance management
- Goal-oriented focus
Timeline
Lead Medical Assistant
Mount Auburn Hospital
03.2023 - 12.2024
Collections Manager (Remote)
LCA Auto Sales
06.2020 - Current
General Manager
Welburn Management
06.2011 - 04.2023
High School Diploma -
Culpeper High School