Trina Johnson
Trevose,PA
Summary
Dynamic Scheduling Coordinator and Unit Secretary with a proven track record at St. Mary Medical Center, showcasing exceptional problem-solving and communication skills. Excelled in enhancing patient satisfaction and streamlining interdepartmental coordination through advanced schedule management and critical thinking. Demonstrated a strong work ethic by supporting rapid company growth and improving operational efficiency.
Personable and highly organized individual with strong ability to manage schedules and coordinate logistics efficiently. Possesses solid understanding of time management and proficient in using scheduling software and communication tools. Aiming to contribute to streamlined and well-organized scheduling process that enhances overall efficiency.
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Scheduling Coordinator
St. Mary Medical Center
07.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
Unit Secretary
ST MARY MEDICAL CENTER
11.2004 - 07.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Education
Certificate - MEDICAL ASSISTANT
SANFORD BROWN
TREVOSE,PA06-2010
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Schedule management
- Critical thinking
- Effective multitasking
Timeline
Scheduling Coordinator
St. Mary Medical Center
07.2021 - Current
Unit Secretary
ST MARY MEDICAL CENTER
11.2004 - 07.2021
Certificate - MEDICAL ASSISTANT
SANFORD BROWN