Trina Marcks
Gresham,WI
Summary
Experienced Server offering 35 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work. Extensive knowledge and superior work ethic. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow. Exceptionally organized Housekeeper bringing 10 years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Kassidy's Studio Lounge and Dinning
Shawano, WI
06.2025 - 04.2026
- Provided exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and delivery to enhance guest satisfaction.
- Trained new staff on operational procedures and customer interaction techniques.
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Implemented efficient workflow strategies to streamline service during peak hours.
- Coordinated with kitchen staff to ensure timely preparation of menu items.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Food and Beverage Server
North Star Mohican Casino and Resort
Bowler, WI
02.2012 - 06.2025
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Bussed and reset 30 plus tables per shift, working efficiently to keep dining room and work areas clean.
- Displayed enthusiasm and prompt service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server
Yesterday's Diner
Shawano, WI
05.2006 - 11.2011
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
Education
GED - undefined
Shawno High School
Shawano, WI06-1985
Skills
- Achieved enhanced guest satisfaction through expertly crafted food and beverage pairings Delivered innovative menu options that increased customer engagement and repeat visits Drove collaboration between culinary and service teams to optimize dining experiences
Certification
ServSafe
Additional Information
I also am a licensed bartender.
Timeline
Food and Beverage Server
Kassidy's Studio Lounge and Dinning
06.2025 - 04.2026
Food and Beverage Server
North Star Mohican Casino and Resort
02.2012 - 06.2025
Server
Yesterday's Diner
05.2006 - 11.2011
GED - undefined
Shawno High School