Microsoft office suite
Trina Paul
Administrative Assistant
Somerset,KY
Summary
Experienced Customer Service Representative with 5+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
EOS/TSI
Somerset, KY
07.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
Circulation Clerk
Whitley County Public Library
Williamsburg, KY
09.2016 - 07.2018
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Set up library displays with new and promoted books.
- Delivered excellent guest services by answering inquiries from visitors.
- Maintained up-to-date knowledge of office machinery to best assist visitors.
Cafeteria Worker
University of the Cumberlands
Williamsburg, KY
08.2015 - 05.2016
- Assisted cashiers with processing customer payments and documenting orders.
- Tracked meal purchases and accepted payments at cash register.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
Housekeeper
Aramark
Williamsburg, KY
09.2014 - 03.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associates - Applied Science
08.2009 - 05.2011
Associate of Applied Science - Applied Science
08.2009 - 05.2011
Medical Administrative Assistant Special Training and Certificates - undefined
Integrated Office Skills - Medical Receptionist
Data Entry Operator - Hospital
Medical Administrative Assistant, Medical Office Assistant, Medical Unit Coordinator
Medical Office Trainee - undefined
Clinical Psychology
Human Services
Skills
Documentation and reporting
Written and oral communication
Call center operations
Keyboarding
Complaint resolution
CRM
Medical terminology knowledge
Professional telephone demeanor
Staff education and training
Software
CRM
Timeline
Customer Service Representative - EOS/TSI
07.2018 - Current
Circulation Clerk - Whitley County Public Library
09.2016 - 07.2018
Cafeteria Worker - University of the Cumberlands
08.2015 - 05.2016
Housekeeper - Aramark
09.2014 - 03.2015
Somerset Community College - Associates, Applied Science
08.2009 - 05.2011
Somerset Community CollegeAdministrative - Associate of Applied Science, Applied Science
08.2009 - 05.2011
Somerset Community College - Medical Administrative Assistant
Special Training and Certificates,
Somerset Community College - Integrated Office Skills, Medical Receptionist
Somerset Community College - Data Entry Operator, Hospital
Somerset Community College - Medical Office Trainee,
University of The Cumberlands - , Clinical Psychology
University of The Cumberlands - , Human Services