Microsoft office suite
Trina Paul
Administrative Assistant
Somerset,KY
Summary
Experienced Customer Service Representative with 5+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
EOS/TSI
Somerset, KY
07.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
Circulation Clerk
Whitley County Public Library
Williamsburg, KY
09.2016 - 07.2018
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Set up library displays with new and promoted books.
- Delivered excellent guest services by answering inquiries from visitors.
- Maintained up-to-date knowledge of office machinery to best assist visitors.
Cafeteria Worker
University of the Cumberlands
Williamsburg, KY
08.2015 - 05.2016
- Assisted cashiers with processing customer payments and documenting orders.
- Tracked meal purchases and accepted payments at cash register.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
Housekeeper
Aramark
Williamsburg, KY
09.2014 - 03.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associates - Applied Science
08.2009 - 05.2011
Associate of Applied Science - Applied Science
08.2009 - 05.2011
Medical Administrative Assistant Special Training and Certificates - undefined
Integrated Office Skills - Medical Receptionist
Data Entry Operator - Hospital
Medical Administrative Assistant, Medical Office Assistant, Medical Unit Coordinator
Medical Office Trainee - undefined
Clinical Psychology
Human Services
Skills
Documentation and reporting
Software
CRM
Timeline
Customer Service Representative - EOS/TSI
07.2018 - Current
Circulation Clerk - Whitley County Public Library
09.2016 - 07.2018
Cafeteria Worker - University of the Cumberlands
08.2015 - 05.2016
Housekeeper - Aramark
09.2014 - 03.2015
Somerset Community College - Associates, Applied Science
08.2009 - 05.2011
Somerset Community CollegeAdministrative - Associate of Applied Science, Applied Science
08.2009 - 05.2011
Somerset Community College - Medical Administrative Assistant
Special Training and Certificates,
Somerset Community College - Integrated Office Skills, Medical Receptionist
Somerset Community College - Data Entry Operator, Hospital
Somerset Community College - Medical Office Trainee,
University of The Cumberlands - , Clinical Psychology
University of The Cumberlands - , Human Services
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