Trina Peterson
Henderson
Summary
Achieved effective problem resolution through strong critical thinking and analytical skills. Drove collaboration and meaningful relationships by actively listening and engaging clients effectively. Enhanced customer retention and lead conversion through expert negotiation and communication, successfully managing conflicts with professionalism.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Monster Reservations Group
Las Vegas, NV
02.2026 - Current
- Addressed and resolved customer inquiries, ensuring high satisfaction levels.
- Facilitated training sessions for new staff on customer service protocols and best practices.
- Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.
- Consistently met sales targets by effectively upselling travel packages and add-on services.
Greeter
Westgate resorts
Las Vegas, NV
10.2020 - 05.2021
- Facilitated customer interactions by providing a warm greeting and actively promoting loyalty programs, achieving a consistent influx of new sign-ups weekly.
- Evaluated customer preferences immediately upon arrival, providing customized advice and facilitating connections to specific departments to maximize sales potential.
Admissions specialist
Milan institute
Las Vegas, NV
03.2015 - 11.2016
- Facilitated comprehensive interviews and information sessions aimed at converting prospects into applicants.
- Employed CRM tools to enhance engagement and foster interest in student programs.
Licensed insurance producer
Allstate Insurance
Spanaway, WA
10.2008 - 01.2015
- Generated and qualified sales leads to support revenue growth via targeted cold-calling, networking initiatives, and referral collaborations.
- Performed in-depth analysis of client risk profiles and financial situations to provide tailored recommendations for property, casualty, or life insurance policies.
Education
Associate of Arts - General studies
South Puget Sound Community College
Olympia, WASkills
- Critical Thinking/Problem Solving
- Relationship Building
- Collaboration
- Active Listening Skills
- Client Engagement
- Negotiation Presentation - 'Persuasive Communication'
- Customer Retention / Sales
- Lead Conversion
- Conflict Management Negotiation
- Team Builder/Leader
Timeline
Customer Service Representative
Monster Reservations Group
02.2026 - Current
Greeter
Westgate resorts
10.2020 - 05.2021
Admissions specialist
Milan institute
03.2015 - 11.2016
Licensed insurance producer
Allstate Insurance
10.2008 - 01.2015
Associate of Arts - General studies
South Puget Sound Community College