Trina Quintana
Fresno,California
Summary
Reliable and customer-focused professional with 10+ years of combined experience in customer service, client support, scheduling, administrative assistance, healthcare, and business operations. Skilled in customer communication, appointment coordination, phone support, problem solving, information accuracy, and providing professional service. Experienced in working with customers, patients, families, and clinical teams while maintaining patience, confidentiality, and attention to detail. Known for professionalism, active listening, organization, adaptability, and creating positive customer and client experiences.
Overview
6
6
years of professional experience
Work History
Social Media & Administrative Support
RITA'S LOVING PAWS
10.2025 - Current
- Designed engagement strategy and promotional initiatives to increase new bookings and strengthen repeat client participation.
- Managed social media content strategy by planning, creating, and publishing posts to drive brand visibility and client engagement.
- Reviewed grooming requirements with clients and clarified appointment services policies and procedures to prevent confusion, reduce missed appointments, and support smooth scheduling.
Child Care Provider
SUPPORTIVE SERVICES, INC.
05.2024 - 09.2025
- Provided dependable care and supervision, maintaining a safe, supportive environment and following individualized care plans.
- Coordinated daily routines, homework assistance, enrichment activities, and school transportation.
- Communicated regularly with parents about schedules, behavior, and developmental progress to ensure consistency of care.
- Demonstrated reliability, patience, and sound judgment while working independently and responding to changing needs.
Neuropathy Technician
INNOVATIVE MEDICAL CENTER
02.2021 - 03.2021
- Administered infrared light therapy and physician-directed treatments in accordance with clinical protocols and safety guidelines.
- Explained patient procedures and aftercare instructions while responding to questions and providing compassionate support throughout treatment.
- Collaborated closely with physicians and clinical staff to document care and support individualized treatment plans.
Medical Assistant
SAINT AGNES MEDICAL CENTER
08.2020 - 10.2020
- Managed patient check-in and intake, delivering a professional, welcoming experience and supporting efficient clinic flow.
- Prepared patients for physician examinations and coordinated clinical support for procedures and documentation.
- Performed COVID-19 testing while managing specimen handling in full compliance with infection-control and PPE protocols.
Education
Certified Medical Assistant -
SAN JOAQUIN VALLEY COLLEGE
Fresno, CA04.2020
High School Diploma -
J.E. YOUNG ACADEMIC CENTER
Fresno, CASkills
- Achieved high client satisfaction through expert customer service delivery
- Improved customer communication by streamlining phone interactions
- Enhanced data protection by applying stringent HIPAA practices
- Boosted team productivity through comprehensive administrative support
- Resolved customer inquiries with precision, resulting in increased satisfaction
- Successfully tackled complex problems, improving service outcomes
- Balanced multiple priorities to meet deadlines consistently
- Optimized administrative processes, contributing to efficient operations
- Enhanced organizational efficiency through effective time management techniques
CUST
Customer Service | Scheduling & Administrative Support
Timeline
Social Media & Administrative Support
RITA'S LOVING PAWS
10.2025 - Current
Child Care Provider
SUPPORTIVE SERVICES, INC.
05.2024 - 09.2025
Neuropathy Technician
INNOVATIVE MEDICAL CENTER
02.2021 - 03.2021
Medical Assistant
SAINT AGNES MEDICAL CENTER
08.2020 - 10.2020
Certified Medical Assistant -
SAN JOAQUIN VALLEY COLLEGE
High School Diploma -
J.E. YOUNG ACADEMIC CENTER