Trina Short
Mesa,AZ
Summary
Accomplished Assistant Manager at Family Dollar, adept in customer service and money handling, enhanced store operations by fostering team leadership and decision-making skills. Achieved significant improvements in performance and customer satisfaction, showcasing a strong ability to resolve complaints and streamline processes. Demonstrates a proven track record of developing positive work environments and elevating team performance.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Family Dollar
07.2021 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Home Day Care Provider
Self-employeed
09.2019 - 05.2021
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
Shift Manager
Subway
06.2018 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Big Daddy Liquors
01.2014 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
School Bus Driver
Milu Bus Company
09.1999 - 11.2013
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
Business -
Matawan Reginal High School
Matawan, NJClass B CDL Airbrake And Passenger Endorsment - Motor Vehicle
CDL School Bus School
Eatontown, NJ07.1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Family Dollar
07.2021 - 11.2024
Home Day Care Provider
Self-employeed
09.2019 - 05.2021
Shift Manager
Subway
06.2018 - 08.2019
Assistant Manager
Big Daddy Liquors
01.2014 - 05.2018
School Bus Driver
Milu Bus Company
09.1999 - 11.2013
Business -
Matawan Reginal High School
Class B CDL Airbrake And Passenger Endorsment - Motor Vehicle
CDL School Bus School
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