Trina Thurmond
Lauderdale,FL
Summary
Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Demonstrated history communicating individualized benefits plans that meet employees' needs. Skilled in maintaining Employee relationships by ensuring employees have the information required to get the most out of each plan.
Overview
10
10
years of professional experience
Work History
Benefits Consultant
Broward Health Corporate
11.2021 - Current
- Work well with the employees to ensure that their COBRA benefits and life claims are processed in a timely manner.
- Process all life claims with Reliance Standard.
- Volunteers to participate in the Benefits on the Road seminars and assists with all HR functions for HR Week, Hospital Week, Open Enrollment and various Health and Wellness fairs throughout the year.
- Assisted with researching the conversion errors from the test files for the Infor GHR implementation data. Also assisted with researching the ACA 1095 errors and reprints Form 1095 upon requests from employees
- Process the COBRA enrollments and payments in a timely manner. Reconciles the credit card machine daily for BH to receive the lowest discount rates.
- Reviews the Benefits Terms/ Transfers reports / Severance Agreements to determine eligibility for continued benefits. Also assists with the research of Infor GHR errors.
- Serves as back up for the Benefits Team main line as well as the Benefits email box. Also assist the Director by answering phones and making follow up calls timely.
- Coordinates the fitness classes for the Wellness Program. Actively promotes the different classes and notifies the group of schedule changes, promotions, etc.
Human Resources Associate
Broward Health Corporate
11.2020 - 11.2021
- Processed the COBRA enrollments and payments in a timely manner. Reconciles the credit card machine daily for BH to receive the lowest discount rates.
- Reviews the daily Agreements to Lawson reports / Severance determine eligibility for continued benefits. She also assists with the research of Infor GHR errors.
Benefits & Claims Technician
Broward Health Corporate
05.2020 - 11.2020
- I previously worked in TCA, when the department was finally dissolved in 2023 –the residual claims data was inherited by the Benefits Dept. My task was to work with the Risk Dept to follow up on any new subpoenas or requests regarding previous TCA claims.
- Collaborated with coworkers to communicate revised Benefits for the Rule of 80, to retirees and active employees resulting in a more productive work environment.
- Processed the COBRA enrollments and payments in a timely manner. Reconciled the credit card machine daily for BH to receive the lowest discount rates.
Claims Ex
Broward Health
11.2014 - 05.2020
- Exceeded performance processing PPUC Claims and Physician on-call claims timely and accurately of Total Claims Administration.
- Identified patterns suggesting possible fraudulent activities through diligent monitoring of submitted claims, resulting in reduced financial losses from such incidents.
- Processed the FSA and DSA request and receipts for all employees and their dependents timely and efficient.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Education
High School Diploma -
Topeka High School
Topeka, KS01-1986
Skills
- Clear communication
- Interactive communication skills
- Advising
- Employee counseling
- Benefits administration
- Policy interpretation
- Data analytics
- Vendor relationship management
Timeline
Benefits Consultant
Broward Health Corporate
11.2021 - Current
Human Resources Associate
Broward Health Corporate
11.2020 - 11.2021
Benefits & Claims Technician
Broward Health Corporate
05.2020 - 11.2020
Claims Ex
Broward Health
11.2014 - 05.2020
High School Diploma -
Topeka High School
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