Trinette N Roundtree-Brown
Geico
Virginia Beach
26
years of professional experience
Apply diverse skills and abilities to deliver customer service excellence in customer service industry.
Work History
Insurance Agent
8 Years 1 Month- Emphasized product features based on analysis of customers' needs.
- Calculated premiums and establish payment methods.
- Assisted customers over the phone regarding agency products.
- Utilized my customer service skills to service existing and develop new clientele
- Ensure that changes are made to resolve customer's problems.
- Promptly handled customer service inquiries, complaints, claim emergencies, billing questions, and service requests
- Applied product knowledge so the client could make better informed decisions.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Taking payments , and basic accounting.
- Required the ability to multi-task to meet company goals while providing excellent customer service in a fast paced environment
- Conveyed the importance of insurance to our customers and potential customers by providing a variety of options specific to their personal needs and wants.
- Calculated and quoted premium rates for recommended policies, using company's software.
Store Manager
16 Years 7 Months- Responsible for planning work schedules, assigning work and directing work while handling a large volume of work.
- Communicated store merchandise needs with buyers. Developed relationships with vendors and wholesale companies.
- Responsible for management of all store related duties, including hiring and firing, operations, sales training, and merchandising.
- Priorities included constant evaluation of stock levels and content, goal setting, development of key personnel, and achieving a high motivational level.
- Maintained great inventory results .97% on year by using audits to ensure operational excellence and loss prevention standards are in place
- Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.
- Handled all deposits for the store on a weekly basis.
- Trained and provided necessary support to new employees.
- Serves shoppers in a prompt,courteous and friendly manner.
- Completed payroll on a weekly basis which included; calculating, approving and submitting payroll to owner.
- Tracked individual store sales and profit data to determine efficient coverage schedule and recognize particular achievements.
Overnight stocker
7 Months- Stock storage areas and displays with new or transferred merchandise
- Experienced in stocking merchandise onto shelves and maintaining a clean work environment while standing for the entire shift.
- Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods
- Answered questions and assisted customers with purchases
- Stacking the goods in an organized manner in the store shelves.
- Prepared back room for unloading
- Stocked shelves and pulled freight overnight while store was closed.
- Changed price signs on the sales floor
- Learned how to opperate handheld scanner
Education
No Degree - Business Administration
General Studies
- General Studies
General studies
Skills
20 years customer service experience
17 years management experience
Timeline
Insurance Agent
Geico
09.2018 - CurrentRead More
Overnight stocker
Walmart
06.2011 - 01.2012Read More
Store Manager
Exxon
04.2001 - 11.2017Read More
Salem High School
from General Studies
Read More
Tidewater Community College
No Degree from Business Administration
Read More