Trinh Do
Arvada,CO
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Self-motivated Online Marketer highly experienced in diverse e-commerce marketing strategies. Knowledgeable about affiliate support, SEO and direct email techniques. Develops effective landing pages and website stores that achieve high traffic rates.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
Chez Thuy
Boulder, CO
05.2023 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Search Engine Optimization Specialist
DOTA SEO
Arvada, CO
12.2020 - Current
- Developed and implemented techniques for increasing page visits and likes.
- Optimized website content and images to improve search engine rankings.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Server
Pho Kitchen Bar And Grill
Boulder, CO
04.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
General Manager of Food Service
Pho 78
Westminster, CO
01.2020 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Server
Pho 9
Littleton, CO
01.2015 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Biochemistry
Regis University
Denver, CO05.2020
High School Diploma -
Arrupe Jesuit High School
Denver, CO05.2016
Skills
- Marketing Initiatives
- Relationship Building
- Teamwork and Collaboration
- Flexible Schedule
- Workforce Management
- Upselling Techniques
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server Shift Leader
Chez Thuy
05.2023 - Current
Server
Pho Kitchen Bar And Grill
04.2022 - 04.2023
Search Engine Optimization Specialist
DOTA SEO
12.2020 - Current
General Manager of Food Service
Pho 78
01.2020 - 03.2022
Server
Pho 9
01.2015 - 12.2019
Bachelor of Science - Biochemistry
Regis University
High School Diploma -
Arrupe Jesuit High School
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