Trinh Giang
Roseville,CA
Summary
Skilled in effective communication and customer service to improve patient experiences. Knowledgeable of healthcare procedures with a compassionate and empathetic approach to interactions. Adept in data entry with a focus on accuracy to facilitate efficient processing.
Overview
8
8
years of professional experience
Work History
Patient Assistant
Open Advantage MRI
Roseville/Sacramento, CA
04.2024 - Current
- Served as the main point of contact for patient registration, referral processing, and communication between patients, healthcare providers, and payors.
- Managed referral intake processes, ensuring accurate data entry and compliance with protocols.
- Built and maintained strong professional relationships with physicians, legal representatives, workers’ compensation adjusters, brokers, and insurance companies to optimize workflow efficiency.
- Verified insurance eligibility and benefits, supporting the acquisition of required authorizations.
- Demonstrated multi-tasking, productivity, and task prioritization in the absence of supervisors, contributing to the training of new employees.
- Answered over 50 inbound calls daily on a multi-line Polycom system, providing prompt assistance with appointment scheduling, billing inquiries, and record requests.
- Handled receptionist responsibilities by greeting and checking in/out patients, delivering empathetic service to promote positive patient experiences and high satisfaction.
- Maintained strict confidentiality of sensitive medical information, adhering to HIPAA standards to guarantee compliance and patient trust.
Multi-Purpose Clerk
Safeway
Rocklin, CA
11.2023 - 04.2024
- Collaborated effectively with team members to ensure the timely completion of tasks.
Team Member
Cinemark
Roseville, CA
07.2018 - 11.2023
- Monitored inventory levels, contributing to team readiness and preventing product unavailability.
- Entrusted in assigning tasks and responsibilities to staff, showcasing authoritative leadership.
Teaching Assistant Intern
North Davis Elementary
Davis, CA
09.2022 - 12.2022
- Displayed expertise in collaborative engagement with students experiencing learning deficits, skillfully adapting communication techniques to address diverse needs.
- Provided personalized support by working through individual and group sessions, encouraging self-sufficiency while offering assistance as needed to meet academic deadlines.
Education
Bachelor of Science - Psychology, Minor in Communication
University of California, Davis
06-2023
Skills
- Computer: Typing speed of 70 WPM with 97% accuracy, Proficient in Google Workspace, Microsoft Office, Mac, and Windows, Intermediate PACS Exa Medical Database
- Soft Skills: Interpersonal skills, Written and Oral Communication, Multi-tasking, Problem-Solving, Time-Management
- Data entry accuracy
- Data analysis
Accomplishments
- Consistently exceeded monthly team performance benchmarks, establishing new productivity records and driving a substantial increase of 150 referrals per quarter.
- Developed and implemented lasting organizational systems to enhance record accessibility and optimize order processing efficiency through clear categorization and visual indicators.
Languages
English
Native or Bilingual
Timeline
Patient Assistant
Open Advantage MRI
04.2024 - Current
Multi-Purpose Clerk
Safeway
11.2023 - 04.2024
Teaching Assistant Intern
North Davis Elementary
09.2022 - 12.2022
Team Member
Cinemark
07.2018 - 11.2023
Bachelor of Science - Psychology, Minor in Communication
University of California, Davis