Trinia Bernal
Aurora,CO
Summary
Dynamic professional with a proven track record throughout work history,adept in customer relations and computer proficiency. Excelled in account management and problem-solving, achieving significant cost savings and enhancing client satisfaction. Skilled in office administration and data entry, demonstrating a strong ability to multitask and maintain accuracy in fast-paced environments.
Overview
3
3
years of professional experience
Work History
CSR Auto Broker
CJC Auto Network
Englewood, CO
01.2024 - 09.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Achieved cost savings for clients by skillfully negotiating price reductions and favorable financing terms with dealerships.
- Managed multiple client accounts simultaneously, ensuring timely communication and updates throughout the entire transaction process.
- Completed accurate paperwork and computer entries for clients.
Administrative Assistant
Ryerson Steel
Commerce City, CO
08.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assistant Manager
Five Below
Centennial, CO
08.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in organizing employee work schedules.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Nutrition Assistant
UC Health Hospital
Highlands Ranch, CO
07.2021 - 09.2021
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Facilitated communication between dietitians, nursing staff, and patients to optimize meal planning efforts.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
Education
Certificate Of Technical Studies - Medical Assistant
Heritage College
Denver, CO08.2010
GED -
Colorado State University
Fort Collins, CO05.2001
Skills
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Data Entry
- Call triaging
- Medical terminology knowledge
- Account Management
- Software CRM system proficiency
- Spreadsheets
- Key holder experience
- Office Administration
Timeline
CSR Auto Broker
CJC Auto Network
01.2024 - 09.2024
Administrative Assistant
Ryerson Steel
08.2022 - 10.2023
Assistant Manager
Five Below
08.2022 - 08.2023
Nutrition Assistant
UC Health Hospital
07.2021 - 09.2021
Certificate Of Technical Studies - Medical Assistant
Heritage College
GED -
Colorado State University