Triniann Reyes
Austin
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Texas Department Of Criminal Justice
10.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Created and maintained databases to track and record client data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
- Improved interagency collaboration through regular communication and coordination with law enforcement agencies, court systems, and correctional facilities.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
Administrative Assistant (PRN)
Austin Emergency Center
Austin
06.2023 - 01.2026
- Collected patient information and verified insurance details efficiently.
- Registered patients promptly, ensuring accurate demographic data entry.
- Coordinated with medical staff to facilitate patient flow in the emergency room.
- Managed electronic health records system for quick access to patient data.
- Communicated effectively with patients regarding registration procedures and requirements.
- Maintained confidentiality of patient records in compliance with regulations.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Performed daily audits of pre-registration activities to ensure accuracy of patient information within the system.
- Collaborated with other departments such as laboratory, radiology, and pharmacy when verifying patient information.
- Answered patient questions regarding registration and insurance processes.
- Responded promptly to telephone inquiries from patients, families, and staff members.
- Generated reports related to registration activity for review by supervisors or administrators.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Reviewed medical records and gathered information needed to complete the registration process.
- Provided assistance to patients in completing necessary forms for admission.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Print Shop Assistant
UT Document Solutions
04.2023 - 10.2023
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Completed complex customer orders accurately and within quoted time limit.
- Performed regular maintenance to keep equipment in optimal working condition.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
Data Entry Clerk
Internal Revenue Service, IRS
09.2022 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Managed and organized documents for data entry tasks.
Billing Clerk
GT Distributors
06.2020 - 09.2022
- Managed invoicing and payment processing operations.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Administrative Assistant
Health and Human Services
09.2015 - 04.2020
- Set up and maintained physical and electronic filing systems.
- Performed complex administrative of sensitive and confidential issues.
- Supported departmental operations, including filing, monthly report preparations.
- Assisted with administrative tasks, including filing, answering phones, submitting work orders for building repairs, maintain front end reception area.
- Managed building access and supplied building keys to employees.
- Communicated with vendors ,request maintenance services and deliver instruction on behalf of office management.
- Liaised with board members to provide reports, status updates and presentations.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Assisted with New Employee Orientation.
- Coordinate and manage agency calendar.
- Troubleshoot copier issues.
- Fill supply orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Education
Stephen F. Austin High School
Austin, TXSkills
- Coordinating program activities
- Document retrieval
- Sensitive material handling
- Managing office supplies
- Inventory systems
- Managing automated systems
- Back office operations
- Data entry documentation
- Transmitting files
- Employee training and development
- Routing correspondence
- Faxing documents
- Excel spreadsheets
- Records management systems
- Routing packages
- Microsoft
- Mail management
- Directing visitors
- Inventory supplies
- Database entry
- Multi-line phone systems
- Customer service orientation
- Resolving discrepancies
- Sorting packages
- Scheduling and calendar management
- Phone call answering
- Flexible
- Organization and efficiency
Timeline
Administrative Assistant
Texas Department Of Criminal Justice
10.2023 - Current
Administrative Assistant (PRN)
Austin Emergency Center
06.2023 - 01.2026
Print Shop Assistant
UT Document Solutions
04.2023 - 10.2023
Data Entry Clerk
Internal Revenue Service, IRS
09.2022 - 04.2023
Billing Clerk
GT Distributors
06.2020 - 09.2022
Administrative Assistant
Health and Human Services
09.2015 - 04.2020
Stephen F. Austin High School