Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Trinidad

Los Angeles,CA

Summary

Dedicated supervisor specializing in training and operations management. Known for implementing effective training programs that enhance team performance while ensuring top-tier customer service. Focused on achieving operational excellence and exceeding guest expectations.

Overview

20
20
years of professional experience

Work History

Supervisor

Il Fornaio Restaurant
Manhattan Beach, CA
03.2023 - 03.2026
  • Supervised daily restaurant operations to ensure excellent customer service and efficient workflow.
  • Trained and mentored staff on food safety protocols and service standards.
  • Developed and implemented training programs to enhance team performance and productivity.
  • Managed inventory control processes, ensuring optimal stock levels for menu items.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Fine Dining Server

Il Fornaio
Manhattan Beach, CA
02.2006 - 03.2026
  • Delivered exceptional customer service in high-pressure fine dining environment.
  • Trained and mentored new staff on menu knowledge and service standards.
  • Managed dining room operations to ensure smooth workflow and guest satisfaction.
  • Collaborated with kitchen staff to synchronize service timing and food quality.
  • Resolved customer inquiries and complaints promptly to enhance dining experience.
  • Implemented process improvements that increased efficiency during peak service hours.
  • Cultivated relationships with regular patrons, fostering loyalty and repeat business.
  • Maintained extensive knowledge of wine pairings to guide guest selections effectively.
  • Suggested wine pairings to go with specific menu items.

Education

High School Diploma -

El Segundo High School
El Segundo, CA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Operations management

Languages

English
Professional Working

Timeline

Supervisor

Il Fornaio Restaurant
03.2023 - 03.2026

Fine Dining Server

Il Fornaio
02.2006 - 03.2026

High School Diploma -

El Segundo High School