Trinidad Gonzales
Seattle
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Recently graduated with honors, earning an Applied Associates of Science in Networking & Cybersecurity. Proven ability to manage multiple responsibilities, deliver exceptional customer service, and ensure high-quality results. Possesses a strong foundation in networking and computer literacy, coupled with extensive hands-on experience in a fast-paced retail environment. Seeking to leverage technical skills and practical experience in a dynamic role within the IT and service industries.
Overview
15
15
years of professional experience
Work History
Barista
Starbucks
12.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Pharmacy Assistant
Walgreens
07.2012 - 07.2020
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Efficiently processed over 150 prescriptions daily, while maintaining 99% accuracy and compliance with pharmaceutical regulations, thereby enhancing patient safety and service quality
Customer Service Associate
Petsmart
06.2010 - 07.2011
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Assisted customers with locating merchandise and making product recommendations based on their needs
- Operated cash registers and processed transactions accurately and efficiently
- Resolved customer complaints and concerns promptly and effectively, striving to ensure customer satisfaction.
Education
Associate of Science - Networking & Cybersecurity
Tacoma Community College
05.2023
Skills
- Microsoft Windows and Office
- Technical Support
- Help Desk Support
- Network Administration
- Virtualization Technologies
- Information Security
- Order documentation
- Insurance collaboration
- Receiving incoming supplies
- Interpreting orders
- POS System Operation
- Supply Management
Timeline
Barista
Starbucks
12.2024 - Current
Pharmacy Assistant
Walgreens
07.2012 - 07.2020
Customer Service Associate
Petsmart
06.2010 - 07.2011
Associate of Science - Networking & Cybersecurity
Tacoma Community College
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