Trinidad Koenig
Pearland ,TX
Summary
Dynamic and reliable driver with a clean driving record and exceptional customer service skills, honed at Uber. Proven ability to manage schedules effectively and ensure timely deliveries, enhancing customer satisfaction. Strong problem-solving abilities and attention to detail contribute to maintaining high standards of safety and professionalism in all transportation. services.
Overview
14
14
years of professional experience
Work History
Driver
Uber
Houston, TX
11.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Driver, Warehouse Orders
Shipt
Houston, TX
11.2024 - Current
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks for deliveries and managed returns in a timely manner.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Delivery Associate
DoorDash
Houston, TX
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Head Mixologist
Mis Enterprises
Houston,tx
08.2014 - 08.2019
- Reduced waste and improved profit margins through precise measurement techniques and ingredient optimization.
- Optimized beverage cost control by regularly reviewing pricing strategies based on market conditions and competitor analysis.
- Implemented creative marketing strategies to promote featured drinks, boosting revenue growth.
- Enhanced team performance by providing comprehensive training on mixology techniques and best practices.
- Mentored junior bartenders in advanced mixology skills, facilitating their professional development within the industry.
- Maximized profits by effectively managing labor costs through strategic scheduling of staff members during peak hours.
- Elevated customer satisfaction by creating innovative and visually appealing cocktails.
- Continuously updated knowledge of industry trends, incorporating new ideas into the bar''s offerings to stay ahead of competitors.
- Generated repeat business by consistently delivering exceptional service and memorable experiences for guests.
- Collaborated with event planners to design custom beverage menus for private functions, ensuring successful execution and client satisfaction.
- Ensured strict compliance with health and safety regulations, maintaining a clean and safe working space for both staff and patrons.
- Provided exceptional hospitality to VIP clients, fostering long-lasting relationships that contributed to the establishment''s reputation as a top destination for discerning customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Waitress
Mis Enterprises
Houston, TX
08.2012 - 08.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Head Hostess
Mis Enterprise
Houston, TX
08.2011 - 08.2012
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the establishment.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
Education
Certificate - Phlebotomy
Smithwood Medical Institute
Houston, TX04.2017
High School Diploma -
Marque Learning Center
Houston, TX2010
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- Punctuality
- Safety protocols
- Schedule management
- Order picking and processing
- Attention to detail
- Friendly and outgoing
- Self motivation
- Teamwork and collaboration
- Problem-solving abilities
- Effective communication
- Multitasking
- Organizational skills
- Active listening
- Reliability
- Team collaboration
- Task prioritization
- Providing customer service
- Strong customer service
- Customer focus
Languages
Spanish
Native or Bilingual
Timeline
Driver
Uber
11.2024 - Current
Driver, Warehouse Orders
Shipt
11.2024 - Current
Delivery Associate
DoorDash
11.2024 - Current
Head Mixologist
Mis Enterprises
08.2014 - 08.2019
Waitress
Mis Enterprises
08.2012 - 08.2013
Head Hostess
Mis Enterprise
08.2011 - 08.2012
Certificate - Phlebotomy
Smithwood Medical Institute
High School Diploma -
Marque Learning Center