Summary
Overview
Work History
Education
Skills
Education and Training
Languages
References
Timeline
Generic

Trinidad Trejo

Newcastle

Summary

Experienced branch manager with expertise in financial consulting, cash handling, and employee coaching. Proven leader skilled in time management and conflict resolution, with a track record of enhancing customer service and sales performance. Adept at managing both single and multi-unit facilities, developing programs to boost profitability. Seeking a new role that values strong skills and offers exciting challenges.

Overview

10
10
years of professional experience

Work History

Wholesale Manager

Direct Discount Tire
Oklahoma City
10.2024 - Current
  • Assisted senior management in developing long term plans for increasing efficiency and productivity within the wholesale division.
  • Managed day-to-day operations of the wholesale department including budgeting, forecasting, staffing and scheduling requirements.
  • Performed regular audits of warehouse processes and procedures ensuring compliance with established standards and protocols.
  • Maintained relationships with existing customers while prospecting for new ones.
  • Provided guidance and support to subordinates in resolving complex operational issues promptly.

Branch Manager

Southern Tire Mart
Oklahoma City
04.2023 - 10.2025
  • Guided and supported team members in resolving problems with customer service issues.
  • Enhanced client satisfaction by establishing a solid rapport with new and existing customers, prioritizing their financial requirements, and promoting loyalty towards the branch.
  • Served as a valuable resource for the outside sales force, offering support and contributing to business growth.
  • Formulated plans to boost customer satisfaction levels and promote stronger customer loyalty.
  • Cultivated successful partnerships with vendors and suppliers, fostering effective collaboration.
  • Produced reports analyzing operational performance metrics for senior management assessment.
  • Oversaw a wide range of responsibilities at the branch, such as managing customer service, human resources functions, and sales and marketing endeavors.

Branch Manager

Friend Tire Company
Oklahoma City
07.2022 - 10.2024
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.

Account Manager

Friend Tire Company
Oklahoma City
03.2017 - 07.2022
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals.

Store Manager

Firestone Complete Auto Care, BRO
Albuquerque
07.2015 - 03.2017
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Trained and mentored associates to teach daily tasks and procedures.

Education

High School Diploma -

School On Wheels
Albuquerque, NM
05.2013

Skills

  • Interviewing and Hiring
  • Customer Service
  • Branch Operations Management
  • Performance Reviews
  • Client acquisition
  • Revenue enhancement
  • Sales Planning
  • Team Supervision
  • Financial Advising
  • Staff Training
  • Proficient in MS Office
  • Reliable

Education and Training

other

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Wholesale Manager

Direct Discount Tire
10.2024 - Current

Branch Manager

Southern Tire Mart
04.2023 - 10.2025

Branch Manager

Friend Tire Company
07.2022 - 10.2024

Account Manager

Friend Tire Company
03.2017 - 07.2022

Store Manager

Firestone Complete Auto Care, BRO
07.2015 - 03.2017

High School Diploma -

School On Wheels

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