Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Trinitee Robinson

BATON ROUGE,LA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Baton Rouge, LA
09.2022 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Stocked shelves with ingredients needed to make coffee drinks.

Cashier Team Lead

Aeropostale
Baton Rouge, LA
12.2021 - 08.2022
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Developed strong working relationships with team members to foster collaboration.
  • Monitored cashier performance, providing feedback as needed.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.

Cashier Team Lead

Foot Locker
Baton Rouge, LA
03.2021 - 01.2022
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Performed daily opening and closing procedures for the register area.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Ensured compliance with all safety regulations while performing tasks.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed payments promptly for customers to exceed productivity standards.

Education

High School Diploma -

Mckinley Senior High School
Baton Rouge, LA
05-2022

Associate of Science - Business Administration And Management

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Ordering Procedures
  • Positive and professional
  • Sales expertise
  • Exceptional customer service
  • Speedy and efficient
  • New Hire Training
  • Solid problem solver
  • Team Player
  • Active listener
  • Conflict Mediation
  • Team Leadership
  • Professional Demeanor
  • Quality Assurance
  • Cash Handling
  • Administrative duties
  • Telephone Etiquette
  • Billing arrangements

Affiliations

  • I stay well-rounded by engaging in a mix of activities. I balance my work life with personal interests like running, which keeps me physically active, and painting, which allows me to express my creativity. I also volunteer regularly in my community, which helps me stay connected and contribute positively to those around me. These diverse activities help me manage different aspects of my life and bring a well-balanced perspective to everything I do.

Languages

English
Native/ Bilingual

Accomplishments

  • I’m proud of several awards and accomplishments throughout my career and education. I was the valedictorian of my high school class, which was a significant honor and a testament to my hard work and dedication. In addition, I received the Employee of the Month award at my previous job for outstanding performance. Additionally, I was recognized with a community service award for my volunteer work, highlighting my commitment to making a positive impact.

Timeline

Barista

Starbucks
09.2022 - Current

Cashier Team Lead

Aeropostale
12.2021 - 08.2022

Cashier Team Lead

Foot Locker
03.2021 - 01.2022

High School Diploma -

Mckinley Senior High School

Associate of Science - Business Administration And Management

Baton Rouge Community College

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Trinitee Robinson