Triniti Gores

Dispatched drivers to members that had broken down on the road. Spoke with drivers, members and fellow dispatchers to ensure quality service.

• Developed customer retention strategies to enhance loyalty and satisfaction.
• Analyzed customer feedback to identify trends and improve service quality.
• Collaborated with cross-functional teams to streamline processes and reduce churn.
• Trained new agents on best practices for customer engagement and retention techniques.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with inquiries, enhancing overall shopping experience.
• Maintained cleanliness and organization of checkout areas to ensure safety.
• Handled cash, credit, and digital payments accurately, minimizing discrepancies.