Triniti Houston
Summary
Dynamic and results-driven professional with a robust background in retail and logistics, notably at Amazon. Excelled in team collaboration and customer service, enhancing store performance and exceeding productivity goals. Skilled in cash management and store organization, I leveraged critical thinking and clear communication to train staff and improve customer satisfaction.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
DanceOne
Los Angeles, CA
01.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in the training and development of new associates, fostering a positive team environment.
Warehouse Fulfillment Associate
Amazon
Irving, TX
06.2024 - 07.2024
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Mail Sorter
Deluxe
Carrollton, TX
05.2022 - 08.2022
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Evaluated mail trays to determine proper placement.
Cashier
Home Depot
Cedar Hill, TX
06.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Nursing
Southern University And A&M College
Baton Rouge, LA05.2027
Skills
Retail experience
Store Organization
Cash Management
Planograms
Team Collaboration
Critical Thinking
Clear Communication
Problem-Solving
Customer Service
Staff Training
Affiliations
- Lifetime Member of Girl Scouts
Timeline
Warehouse Fulfillment Associate
Amazon
06.2024 - 07.2024
Merchandise Associate
DanceOne
01.2023 - Current
Mail Sorter
Deluxe
05.2022 - 08.2022
Cashier
Home Depot
06.2020 - 07.2021
Bachelor of Science - Nursing
Southern University And A&M College