Triniti Stanton
Wyoming,MI
Summary
Customer service experience for 4+ years as well as computer skills, multitasking, fast paced and memory skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Frankie V's
10.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
Hostess/ Greeter
Buffalo Wild Wings
07.2020 - 10.2021
- Attained customer conflicts with calm style and expert communication skills
- Guided guests through friendly conversation and knowledgeable support
- Maintained composure in fast paced, loud, and hot environment while staying exceptionally organized and coordinated by multi-tasking many projects that needed completion
- Handled customer complaints independently by using a sincere and personable approach while always showing strong customer service skills
- Performed multiple tasks and worked efficiently under pressure all in an empathetic and positive manner
- Prepared, made and served products to customers following their requests
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Recommended products and services to customers based on personalized needs.
Education
High School Diploma -
Jenison Senior High School
05.2020
Skills
- Natural Leadership
- Suggestive Selling
- Performance Improvement
- Cocktail Knowledge
- Guest Satisfaction
- Transactions and Cash Handling
- Guest Flow
- Warm and Friendly
- Age Verification
- Menu Memorization
- Sales Expertise
- Sales Techniques
Timeline
Server
Frankie V's
10.2021 - Current
Hostess/ Greeter
Buffalo Wild Wings
07.2020 - 10.2021
High School Diploma -
Jenison Senior High School
Similar Profiles
Darcy WiserDarcy Wiser
Server at Frankie V's KitchenServer at Frankie V's Kitchen
Serafina DiekeversSerafina Diekevers
Bartender Supervisor at Frankie V's Sicilian Pizza And GrilleBartender Supervisor at Frankie V's Sicilian Pizza And Grille
AVIAD BERNSTEINAVIAD BERNSTEIN
Bar Manager/Assistant Manager at Frankie and Johnnie's SteakhouseBar Manager/Assistant Manager at Frankie and Johnnie's Steakhouse