Summary
Overview
Work History
Education
Skills
RELEVANT EXPERIENCE
Disclaimer
Timeline
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Trinity Bass

Trinity Bass

Goldsboro,NC

Summary

Reliable team member with hands-on experience in customer service, store operations, and classroom support. Brings strong communication, flexible multitasking, and attention to detail to guest service, scheduling, cash drawer management, and maintaining orderly environments.

Overview

4
4
years of professional experience

Work History

substitute teacher

Wayne county public schools
Goldsboro, NC
05.2024 - Current
  • Managed classroom behavior and maintained orderly learning environment
  • Fostered positive behavior among students using effective communication techniques.
  • Enforced school policies and safety procedures
  • Maintained structured and organized school environment by planning lessons, organizing the library, and filling in for absent teachers.

Assistant manager

Room 5280-escape room
Greensboro, NC
08.2023 - 12.2024
  • Oversaw booking calendars, reservations, and walk-in customer flow, ensuring smooth operations and customer satisfaction.
  • Trained front-line staff on puzzles, procedures, and guest interaction standards.
  • Coordinated engaging game sessions, enhancing customer experience through timely hints during challenging gameplay.
  • Handled cash drawer counts, payment processing, and closing paperwork.

Waitress

Applebee's Grill + Bar
Goldsboro, North Carolina
06.2023 - 08.2023
  • Greeted guests and guided seating in busy casual dining sections at Applebee's Grill + Bar.
  • Presented menus, explained specials, and answered questions about food and beverage options.
  • Processed guest checks, handled cash, and closed transactions at register.

retail work

Rainbow shops
Greensboro, NC
05.2022 - 05.2023
  • Greeted customers, answered inquiries, and guided them to sales and product locations to enhance the shopping experience.
  • Collaborated with associates to maintain store cleanliness, organization, and proper stock levels to support efficient customer service.
  • Executed essential duties to ensure seamless daily operations, contributing to overall store functionality.

Education

Bachelor's degree - Animal Science

North Carolina A&T State University
Greensboro, NC
01-2024

Wayne Community College
Goldsboro, NC

Skills

  • Lesson planning
  • Customer service
  • Schedule coordination
  • Cash handling
  • Store operations
  • Multitasking
  • Flexible and adaptable
  • Verbal and written communication
  • Customer relations
  • Patience and tolerance

RELEVANT EXPERIENCE

Assistant Manager — Escape Room

- Provided friendly and professional customer service in person and through online communications.
- Scheduled customer reservations, answered questions, and assisted guests with planning their visits.
- Processed customer payments accurately and handled transactions responsibly.
- Managed multiple tasks simultaneously while ensuring customers received timely assistance.
- Maintained, reset, and organized rooms to ensure a clean, organized, and enjoyable customer experience.
- Resolved customer questions and concerns with patience and professionalism.
- Helped oversee daily operations and ensured activities ran smoothly.

Substitute Teacher

- Communicate clearly and professionally with students, staff, and school personnel.
- Manage multiple responsibilities simultaneously while maintaining an organized environment.
- Demonstrate patience, adaptability, and strong problem-solving skills in changing situations.
- Follow instructions and procedures while working independently in different classroom environments.
- Build positive relationships through respectful and effective communication.
- Maintain a calm and professional approach when handling challenging situations.

Retail Associate

- Assisted customers with questions and provided friendly, professional service.
- Handled transactions and payments accurately.
- Maintained an organized and welcoming environment for customers.
- Multitasked in a fast-paced environment while prioritizing customer needs.
- Worked collaboratively with team members to complete daily responsibilities efficiently.

Disclaimer

REFERENCES WILL BE PROVIDED UPON REQUEST

Timeline

substitute teacher

Wayne county public schools
05.2024 - Current

Assistant manager

Room 5280-escape room
08.2023 - 12.2024

Waitress

Applebee's Grill + Bar
06.2023 - 08.2023

retail work

Rainbow shops
05.2022 - 05.2023

Bachelor's degree - Animal Science

North Carolina A&T State University

Wayne Community College
Trinity Bass