Trinity Burns
Wenona,IL
Summary
Dedicated Pharmacy Technician with proven expertise at Green Tree Pharmacy, enhancing workflow efficiency and patient satisfaction. Skilled in medication dispensing and insurance verification, I excel in problem-solving and team collaboration. Committed to maintaining patient confidentiality and safety, I consistently deliver high-quality service while streamlining operations and reducing wait times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Green Tree Pharmacy
10.2024 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Participated in community health events, representing pharmacy and providing valuable health information.
Pharmacy Technician
Carle Hospital
02.2024 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Technician
Walgreens
03.2021 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Education
Associate Of General Studies - Science
Illinois Central College
East Peoria, IL05.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Drug safety
- Interpreting and processing medication orders
- Medication storage procedures
- Updating medication histories
Certification
-CPHT
-CPR/BSL
-Immunizations
-CNA
Timeline
Pharmacy Technician
Green Tree Pharmacy
10.2024 - Current
Pharmacy Technician
Carle Hospital
02.2024 - Current
Pharmacy Technician
Walgreens
03.2021 - 05.2024
Associate Of General Studies - Science
Illinois Central College
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