Trinity Campbell
Williamsburg,KY
Summary
I am a very determined and creative person. I love learning and catch on fast. After a task is explained, I am able to handle it. I’m excellent at communicating and defusing tense or violent situations.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Dollar General Market
Williamsburg, KY
05.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located, and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Addressed customer questions and concerns regarding products and services.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
IGA Supermarket
Williamsburg, KY
06.2021 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Whitley County High School
Williamsburg, KY05-2024
Skills
- Order coordination
- Customer Complaint Resolution
- Product Merchandising
- Payment Collection
- Merchandise Restocking
- Check processing
- Cash Handling
- Customer Service
- Cross-selling abilities
- Retail Merchandising
- Positive and professional
- Product Knowledge
- Cash Management
- Dog training
- Reproductive Health
- Business Planning
- Breeding
- Written Communication
- Adaptability
- Relationship Building
- Time Management
- Health Inspections
- Time management abilities
- Decision-Making
- Birthing procedures
- Team building
- Facility Cleaning
- Injury Treatment
- Active Listening
- Organizational Skills
- Attention to Detail
- Professionalism
- Goal Setting
- Problem-solving aptitude
- Self Motivation
- Animal Care
- Multitasking
- Problem-Solving
- Problem-solving abilities
- Customer Relations
- Proofreading
Timeline
Customer Service Cashier
Dollar General Market
05.2024 - Current
Cashier
IGA Supermarket
06.2021 - 10.2021
High School Diploma -
Whitley County High School