Trinity Cannon
Summary
Customer service oriented professional with strong leadership skills. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Everise
Remote
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Online Personal Shopper / Customer Service
Walmart
Albany, USA
02.2023 - 04.2024
- Fulfill online grocery orders, use electronic devices to locate, scan, and select items, and package for delivery.
- Communicate effectively with customers about order and meet timelines to maintain a loyal client base.
- Provide customer service at curbside pickup.
Online Shopper / Customer Service
Target
Bluffton, USA
07.2021 - 07.2022
- Worked in a retail grocery store setting, selected items, checked order for accuracy, and packaged for delivery.
- Communicated with customers about orders.
- Delivered orders and met timelines to maintain quality customer service and a loyal client base.
- Remained flexible, calm under pressure, and dependable.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2024
Skills
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
- Attention to detail needed to maintain high levels of accuracy
- Strong time management skills with ability to establish priorities to meet timelines
- Provide customer service in a professional, timely, and efficient manner
- Communication Platforms – Zoom, Skype, Google Meet, and MS Teams
- Microsoft Office Applications – Word
Key Qualifications
- Medical Administrative Assistant
- Patient Processing
- Medical Records Management
- CMS 1500 Claim Form
- Medicare
- Medicaid
Timeline
Customer Care Representative
Everise
04.2024 - Current
Online Personal Shopper / Customer Service
Walmart
02.2023 - 04.2024
Online Shopper / Customer Service
Target
07.2021 - 07.2022
Diploma - Medical Administrative Assistant
Ultimate Medical Academy