Trinity Carter
Flint,MI
Summary
Dedicated customer service representative with strong skills in active listening and critical thinking. Experienced in data entry and payment processing, contributing to enhanced customer satisfaction and sales growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Family Dollar
Flint, MI
05.2025 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to promote sales and improve shopping experience.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Managed inventory by restocking shelves and conducting regular counts to prevent shortages.
- Handled customer complaints professionally, facilitating timely resolutions to maintain loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
General Studies
Charles Stewart Mott Community College
Flint, MI05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Product knowledge
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Full Professional
Interests
- Community Cleanup
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Music
- Fundraising Events
- Mindfulness Practices
- Volunteer Work
- Acting and Theater
- Dance
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fashion and Style
- Creative Writing
- Personal Development and Self-Improvement
Extracurricular activities
I have been in track for 5 years and Cheer in high school for 5 years.
Work Preference
Work Type
Part TimeLocation Preference
On-SiteTimeline
Customer Service Representative
Family Dollar
05.2025 - Current
General Studies
Charles Stewart Mott Community College