Trinity Combs
Dayton,OH
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Caresource
08.2022 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
Billing Specialist
Spectrum
01.2022 - 06.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
Customer Sales Specialist
Victoria Secret
04.2019 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Associate of Science - Business Administration
Sinclair Community College
Dayton, OH05.2022
Skills
- Brand Representation
- Problem Resolution
- Analytical and Critical Thinking
- Quality Assurance
- Compliance Requirements
- High-Volume Environments
Timeline
Customer Care Specialist
Caresource
08.2022 - Current
Billing Specialist
Spectrum
01.2022 - 06.2022
Customer Sales Specialist
Victoria Secret
04.2019 - 04.2021
Associate of Science - Business Administration
Sinclair Community College
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