Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nightingale Tupola

West Jordan

Summary

Detail-oriented professional with extensive experience in customer care and family support. Recognized for strong problem-solving skills and the ability to engage effectively with clients, ensuring high satisfaction and loyalty.

Overview

20
20
years of professional experience

Work History

Customer Care Specialist

Delta Airlines
Salt Lake City
01.2023 - Current
  • Assisted customers with flight reservations and itinerary changes.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Offered suggestions for new features that would improve the overall experience with our products and services.
  • Provided support for baggage claim and lost luggage issues.
  • Resolved billing and service issues for customers.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Family Youth Consultant

Pioneer Youth Services
Salt Lake City
01.2018 - 03.2023
  • Mentored families and direct staff support in best practices for youth engagement strategies.
  • Led discussions to promote healthy relationships and conflict resolution skills.
  • Educated parents about the importance of positive parenting practices.
  • Mentored young people by providing individualized advice and direction.
  • Provided guidance and support to youth on a range of topics, such as career development, job search strategies, mental health, and community involvement.
  • Assessed client needs and referred them to appropriate services or resources as necessary.

Office Assistant

Pioneer Youth & Adult Cmmnty
Salt Lake City
01.2006 - 01.2018
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Managed daily office operations and ensured efficient workflow.
  • Organized meetings and coordinated schedules for staff.
  • Maintained accurate filing systems for important documents and records.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.

Education

High School Diploma -

West Jordan HS
West Jordan, UT
06-1999

Some College (No Degree) - Journalism

Salt Lake Community College
Taylorsville, UT

Skills

  • Flight reservation assistance
  • Customer issue resolution
  • Conflict resolution strategies
  • Family engagement practices
  • Guidance and support
  • Problem solving
  • Attention to detail
  • Brand representation

Timeline

Customer Care Specialist

Delta Airlines
01.2023 - Current

Family Youth Consultant

Pioneer Youth Services
01.2018 - 03.2023

Office Assistant

Pioneer Youth & Adult Cmmnty
01.2006 - 01.2018

High School Diploma -

West Jordan HS

Some College (No Degree) - Journalism

Salt Lake Community College
Nightingale Tupola