Detail-oriented professional with extensive experience in customer care and family support. Recognized for strong problem-solving skills and the ability to engage effectively with clients, ensuring high satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
Delta Airlines
Salt Lake City
01.2023 - Current
Assisted customers with flight reservations and itinerary changes.
Maintained high satisfaction score by consistently resolving first-call issues.
Offered suggestions for new features that would improve the overall experience with our products and services.
Provided support for baggage claim and lost luggage issues.
Resolved billing and service issues for customers.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Family Youth Consultant
Pioneer Youth Services
Salt Lake City
01.2018 - 03.2023
Mentored families and direct staff support in best practices for youth engagement strategies.
Led discussions to promote healthy relationships and conflict resolution skills.
Educated parents about the importance of positive parenting practices.
Mentored young people by providing individualized advice and direction.
Provided guidance and support to youth on a range of topics, such as career development, job search strategies, mental health, and community involvement.
Assessed client needs and referred them to appropriate services or resources as necessary.
Office Assistant
Pioneer Youth & Adult Cmmnty
Salt Lake City
01.2006 - 01.2018
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Managed daily office operations and ensured efficient workflow.
Organized meetings and coordinated schedules for staff.
Maintained accurate filing systems for important documents and records.
Managed calendar reminders for upcoming deadlines or events associated with the office.
IT Specialist Desktop Customer Support at USDA Office Of The Chief Information Officer, CECIT Specialist Desktop Customer Support at USDA Office Of The Chief Information Officer, CEC