Trinity Donovan

• Handle customer calls, resolve billing inquiries, and manage service changes effectively
• Exceeded performance targets consistently
• Managed high-volume calls efficiently, maintaining quality
• Identified and addressed recurring issues, contributing to long-term solutions
• Provided empathetic support to diverse clientele
• Mentored new team members, fostering a collaborative environment
• Adapted communication styles to meet individual customer needs

Ensure fire extinguishing equipment is present, properly charged, and ready for immediate use.

• Immediately report and respond to any signs of fire or unsafe conditions.

• Remain alert and vigilant throughout the entire duration of hot work operations—no other duties permitted while on fire watch.

• Communicate effectively with welders, supervisors, and safety personnel to ensure safe operations.

• Document fire watch activities as required, including time on station and any incidents.

• Participate in safety briefings and follow all site-specific safety rules and procedures.

• Wear appropriate personal protective equipment (PPE) at al