Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Farrell

Bellingham

Summary

Dynamic professional with a proven track record in customer service and sales. Excelled in complaint resolution and leadership, achieving significant productivity enhancements. Skilled in Microsoft 365 and adept at fostering customer relations, consistently meeting sales goals. Committed to leveraging expertise in multi-task management and customer service to drive success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Fedex Express
08.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Representative

Global Life
04.2020 - 06.2022
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Set and achieved company defined sales goals.
  • Consulted with businesses to supply accurate product and service information.

Inventory Manager

Found It!
06.2017 - 03.2020
  • Built and nurtured positive working relationships with vendors and suppliers..
  • Skilled in strategic planning, resource allocation, and decision-making to optimize productivity and performance.
  • Proficient in project management, budgeting, and data analysis to deliver measurable results.
  • Strong communication and relationship-building skills with a focus on team collaboration and client satisfaction.

Education

Bachelor of Arts - Public Relations

University of Maryland Global Campus
Hyattsville, MD
06-2025

Associate of Science - Cognitive Psychology

Western Washington University
Bellingham, WA
06-2021

Skills

  • Complaint resolution
  • Account updating
  • Multi-task management
  • Leadership
  • Microsoft 365 Fundamentals Specialization
  • Quick Learner
  • Customer service
  • Customer relations

Timeline

Customer Service Representative

Fedex Express
08.2022 - Current

Sales Representative

Global Life
04.2020 - 06.2022

Inventory Manager

Found It!
06.2017 - 03.2020

Bachelor of Arts - Public Relations

University of Maryland Global Campus

Associate of Science - Cognitive Psychology

Western Washington University

Similar Profiles

CREATE PROFILE
Trinity Farrell