Trinity Finner

• Analyzed data collected during each call in order to identify trends in customer feedback.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

• Sending emails through Outlook and navigating Microsoft Office.

• Helping customers set appointments on call with the company accurately and accordingly in an organized manner.

• Maintained accurate records of customer interactions for future reference.

• Greeted customers and provided exceptional customer service.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Provided accurate information about products, prices and services.
• Handled customer complaints in a professional manner.
• Processed credit card transactions quickly and securely.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.