Trinity Garvey
Clayton,NC
Summary
Dynamic Sales Specialist with proven success at Lowes Home Improvement, excelling in relationship building and upselling strategies. Achieved consistent sales growth by exceeding quotas and enhancing customer satisfaction through effective communication and product expertise. Fluent in Spanish, I foster strong client relations and drive repeat business through exceptional service.
Overview
15
15
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
Garner, NC
06.2011 - Current
- Executed daily sales strategies to enhance customer engagement and drive product knowledge.
- Educated customers about promotional offers and loyalty programs, fostering repeat business opportunities.
- Resolved customer inquiries and concerns effectively, contributing to positive shopping experiences.
- Participated in training sessions to develop product expertise and sales techniques, improving overall performance.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Increased sales revenue by developing and implementing strategic sales plans.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
Education
Bachelor of Arts - Recreation Therapy
University of Chapel Hill
Chapel Hill, NC12.1995
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Relationship selling
- FLUENT IN Spanish
Timeline
Sales Specialist
Lowes Home Improvment
06.2011 - Current
Bachelor of Arts - Recreation Therapy
University of Chapel Hill