Summary
Overview
Work History
Education
Skills
Software And Systems
Highlights
Certification
Timeline
Generic

Trinity Gladney

Katy,TX

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Highly-skilled with 4 years of experience in healthcare settings. Provides compassionate and professional care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Debt specialists

Beyond Finance
02.2022 - Current
  • Assessing Clients financial situation's, Build rapport and trust with clients, Adhere to compliance standards, Provide personalized financial situations, Engaging with prospective clients, Data entry, Oral, written and verbal communication skills, Customer Service, Working in a fast-paced environment, Verifying, entering Financial account information
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Account Manager

APS Payroll Services
08.2020 - 07.2021
  • Responsible for accuracy of payroll processing system, Ability to work effectively with tight deadlines in a fast-paced environment, Attention to detail and proven ability to manage multiple, competing priorities simultaneously, Maintained detailed record keeping system of transactions and inquiries, Proficient in data entry with high rate of accuracy, Trained clients on education process of systems, Maintained customer relations with stakeholders and end users, Follow oral, electronic, and written instructions, Ability to handle a heavy workload
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Clinic Phlebotomist

Adventist Health
06.2019 - 08.2020
  • Processed blood and urine specimens in a fast-paced environment, Data entry of sensitive information, Strictly upheld Company guidelines and regulations, Responsible for billing and coding for the department.
  • Computing diagnosis codes for medical classifications, Ability to implement oral, electronic and written instructions with attention to detail and impeccable accuracy, Accurately and timely charting the distribution of results
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Handled insurance verification tasks using Athena Healthcare and Cerner to validate patient insurance information.

Lab Assistant

Kansas Medical University
03.2019 - 08.2020
  • Maintained patient confidentiality and excellent customer service skills, Responsible for canceling orders as needed, Rescheduled draws within the database with attention to detail, Exercised appropriate independent judgment and initiative
  • Managed specimen sample handling, receiving, storage and inventory.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.

Lab Assistant/Phlebotomist

Lawrence Memorial Hospital
10.2018 - 03.2019
  • Maintained patient confidentiality and excellent customer service skills, Ordered lab tests for patients and responsible for accuracy of the information system, Practiced good phlebotomy skills, using appropriate collection devices, and handled all specimens following standard precautions, Performed post-analytical processing of lab results which included phone requests, faxes and accurate and timely charting and distribution of results, Performed phlebotomy on patients from newborns to geriatric patients, Exercised appropriate independent judgment and initiative, Demonstrated willingness to adjust schedule to meet department needs if needed, Maintained filing system of written and electronic orders

Donor Care Tech II

Community Blood Center
01.2018 - 10.2018
  • Data entry of sensitive information, Responsible for first interaction with patrons and registration, Maintained a complete and up-to-date filing system of patient information, Responsible for assisting patrons and scheduling appointments, Performed phlebotomy from geriatric to young adolescents, Communicated results of test, Performed health interviews for suitable venipuncture, Took and documented patron’s vital signs, Labeled all blood collections and sampling, Maintained confidentiality of information
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.

Customer Service Rep

Alliance Data
09.2016 - 12.2017
  • Responsible for billing customers promptly, Educated customers regarding varying credit programs, Placed outbound calls for debt collections and managed conversations with professionalism and respect, Responsible for reviewing and adjusting claims, Evaluated card information data, Relayed information to consumers regarding client data, Created customer accounts for loyalty rewards

Assistant Teacher

La Petite Academy
05.2017 - 08.2017
  • Assessed children and their basic needs, Excellent communication and interpersonal skills, High level of patience, Calm under pressure and in a fast-paced environment

Server

Olive Garden
10.2013 - 08.2016
  • Accurately completed cash and credit transactions, Excellent customer service and ability to handle a heavy workload, Upsold customers on promotions to increase revenue

Customer Service Rep

Centinex
01.2012 - 10.2013
  • Provided excellent customer service experience, Managed competing demands on time, Proficient in Mitel systems

Education

No Degree - Phlebotomy

Houston Community College
Houston, TX
09.2023

High School Diploma -

F.L. Schlagle
Kansas City, KS
05.2010

Skills

  • Patient Confidentiality
  • Proper Storage Procedures
  • Medical Records Maintenance
  • Quality Control
  • Blood Sample Collection
  • Phlebotomy Functions
  • Data Entry
  • Time Management
  • Specimen Collection
  • Venipuncture and Capillary Puncture
  • Specimen Transport
  • Blood Cultures

Software And Systems

Cerner,Epic,BMC Helix ITSM and BMC Helix Digital Workplace, Epic-EHR,, EMR

Highlights

  • Interpersonal skills
  • Patient communication
  • Drawing Blood
  • Sterilizing Equipment
  • Customer Service
  • Attention to detail


Certification

  • Certified Phlebotomist, NHA


Timeline

Debt specialists

Beyond Finance
02.2022 - Current

Account Manager

APS Payroll Services
08.2020 - 07.2021

Clinic Phlebotomist

Adventist Health
06.2019 - 08.2020

Lab Assistant

Kansas Medical University
03.2019 - 08.2020

Lab Assistant/Phlebotomist

Lawrence Memorial Hospital
10.2018 - 03.2019

Donor Care Tech II

Community Blood Center
01.2018 - 10.2018

Assistant Teacher

La Petite Academy
05.2017 - 08.2017

Customer Service Rep

Alliance Data
09.2016 - 12.2017

Server

Olive Garden
10.2013 - 08.2016

Customer Service Rep

Centinex
01.2012 - 10.2013

No Degree - Phlebotomy

Houston Community College

High School Diploma -

F.L. Schlagle

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Trinity Gladney