Trinity Herrera
Defiance
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Goodwill Industries of Northwest Ohio
Defiance
11.2024 - Current
- Managed daily store operations and ensured compliance with organizational standards.
- Supervised staff activities and provided training on customer service techniques.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
- Oversaw cash handling procedures and ensured accurate transaction processing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager
Goodwill Industries of Northwest Ohio
Defiance
06.2022 - 11.2024
- Trained new staff on customer service and store policies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed cash transactions accurately and efficiently during high-volume periods.
Head Cashier
Goodwill Industries of Northwest Ohio
Defiance
10.2021 - 06.2022
- Trained new cashiers on customer service standards and operational processes.
- Assisted customers with transactions and resolved payment-related issues efficiently.
- Maintained cleanliness and organization of the checkout area for optimal customer experience.
- Implemented promotional displays at the register to enhance product visibility and sales.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Machine Operator
JAC Products Inc.
Napoleon
05.2021 - 10.2021
- Operated machinery to produce high-quality products consistently.
- Monitored equipment performance and reported issues to maintenance team.
- Followed safety protocols to maintain a secure work environment.
- Assisted in training new operators on machinery and processes.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Grill Cook, Server, Hostess
Bob Evans Restaurant
Defiance
01.2021 - 05.2021
- Prepared and grilled various meats to customer specifications.
- Ensured kitchen cleanliness by following food safety protocols.
- Monitored grill temperatures for optimal cooking conditions.
- Trained new cooks on grilling techniques and safety standards.
- Operated cash register accurately and efficiently when needed.
- Communicated effectively with customers regarding orders and special requests.
- Responded promptly and courteously to guest inquiries and complaints.
- Provided exceptional customer service to enhance dining experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted guests warmly and provided seating arrangements efficiently.
Machine Operator
JAC Products Inc.
Napoleon
11.2019 - 01.2021
- Operated and maintained machinery to ensure efficient production processes.
- Ensured optimal machine performance by conducting regular maintenance checks.
- Monitored production line operations to maintain quality and safety standards.
Cook, Server, Hostess
Bob Evans Restaurant
Defiance
08.2016 - 11.2019
- Operated kitchen equipment safely, maintaining cleanliness and organization.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Managed tables efficiently, ensuring timely food and drink delivery.
- Assisted in training new servers on menu items and service protocols.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Paulding High School
Paulding, OH08-2019
High School Diploma -
Vantage Career Center
Van Wert, OH08-2019
Skills
- Inventory management
- Customer relationship management
- Cash handling
- Problem solving
- Verbal and written communication
- Strategic thinker
- Team leadership
- Customer service
- Friendly and positive
- Supply ordering
Certification
- CPR Certified
- NIMS Certified
- OSHA Certified
References
References available upon request.
Timeline
Store Manager
Goodwill Industries of Northwest Ohio
11.2024 - Current
Assistant Store Manager
Goodwill Industries of Northwest Ohio
06.2022 - 11.2024
Head Cashier
Goodwill Industries of Northwest Ohio
10.2021 - 06.2022
Machine Operator
JAC Products Inc.
05.2021 - 10.2021
Grill Cook, Server, Hostess
Bob Evans Restaurant
01.2021 - 05.2021
Machine Operator
JAC Products Inc.
11.2019 - 01.2021
Cook, Server, Hostess
Bob Evans Restaurant
08.2016 - 11.2019
High School Diploma -
Paulding High School
High School Diploma -
Vantage Career Center
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