Trinity Jackson
Birmingham,AL
Summary
Proven professional adept in time management and organization, with a track record of enhancing customer satisfaction through exceptional service as a Cosmetologist. Excelled in data entry and client relations, significantly improving operational efficiency. Skilled in multitasking and maintaining high standards of service, contributing to a positive and result-driven team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Birmingham, AL
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Volunteer
Birmingham, AL
06.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Student Phlebotomist
Birmingham, AL
04.2024 - 05.2024
- Supported patient privacy by maintaining strict confidentiality of personal health information in accordance with HIPAA regulations.
- Maintained up-to-date knowledge of industry best practices through continuous professional development opportunities such as workshops or conferences.
- Collaborated effectively with other healthcare professionals to ensure seamless care coordination and enhance overall patient experience.
- Assisted in training new student phlebotomists by providing guidance on best practices, techniques, and safety protocols.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Cosmetologist
Birmingham, AL
05.2022 - 05.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Associate of Science - MDS
T.A. Lawson State Community College
Birmingham, ALHigh School Diploma -
Huffman High School
Birmingham, AL05.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Schedule Management
- Multi-line telephone operation
Certification
- PT - Phlebotomy Technician (2023)
Timeline
Student Phlebotomist
04.2024 - 05.2024
Receptionist
06.2023 - Current
Volunteer
06.2023 - Current
Cosmetologist
05.2022 - 05.2023
Associate of Science - MDS
T.A. Lawson State Community College
High School Diploma -
Huffman High School