Trinity Kelly
Big John’s Texas BBQ
Page,AZ
13
years of professional experience
Accomplished hospitality leader specializing in luxury resort service and healthcare administration. Expertise in building rapport and loyalty with high-net-worth individuals and corporate clients. Proven skills in anticipating buyer objections and delivering exceptional client experiences to enhance lifetime account value and drive growth.
Work History
Small Business Owner
1 Year- Served as primary point of contact for guests, resolving inquiries and urgent concerns with urgency and diplomacy to enhance guest satisfaction.
- Conducted monthly performance and property updates for homeowners, ensuring transparency and alignment to maximize client retention.
- Act as the primary point of contact to source, vet, schedule, and oversee third-party maintenance, landscaping, and specialty service providers.
- Managed inventory and restocking for internal team supplies and client properties, ensuring seamless operations.
- Recruit, train, and strategically schedule a specialized cleaning team to consistently meet strict hospitality readiness standards.
- Direct the company's financial administrative pipeline, including accurate invoice generation, payment processing, and budget tracking.
Server
2 Years 6 Months- Supervised high-volume section workload management, prioritizing time-sensitive tasks to ensure efficient service in fast-paced setting.
- Oversaw coordination of drinks, food, and kitchen operations while maintaining accurate order and service communication to support high sales targets.
- Managed POS functionality, ensuring accurate order entry, payment processing, and timely transaction completion for smooth daily operations.
- Coordinated drinks, food, and kitchen operations while maintaining accurate order and service communication to meet high sales targets.
Front Desk Receptionist
7 Months- Executed patient onboarding workflows, enhancing patient satisfaction through effective communication and support.
- Executed patient onboarding workflows and ensured patient satisfaction via clear communication and support.
- Organized patient and clinical concerns, scheduling and coordination across multiple departments to support prime patient care delivery.
- Managed relationships to ensure smooth cross-functional collaboration and sustained communication.
- Monitored unfolding emergency situations and applied calm decision-making to guide effective response.
- Coordinated patient file organization and storage processes to support state regulatory requirements and HIPAA policies.
Server
1 Year- Delivered luxury dining table service and premium bottle service to high-profile guests, celebrities, and VIPs to maintain Forbes Travel Guide five-star hospitality standards and Aman signature service expectations.
- Handled high-profile guest interactions with discretion and professionalism, fostering trust and supporting long-term client relationships.
- Applied client-centric discovery techniques to uncover guest preferences and pain points, tailoring high-value experiences to support client satisfaction and loyalty.
- Coordinated with resort departments to plan and execute multi-thousand-dollar luxury event experiences.
- Supported the culinary team in building personalized tasting menus and beverage pairings based on guest needs and dietary restrictions. Presented menu details, culinary techniques, and premium wine selections to strengthen client engagement.
- Managed the upsell of premium wine selections, rare spirits, and specialty chef-driven offerings to elevate guest experiences, consistently meeting and exceeding resort sales targets.
- Coordinated daily dining schedules for multi-day itineraries, ensuring seamless luxury experiences.
Server
3 Months- Provided exquisite customer care for high-volume sections to maintain service quality and customer satisfaction.
- Processed orders through POS system and managed billing records, ensuring register accuracy in payment processing and cash management.
- Advised on menu selections and suggested options to accommodate food allergy and restriction concerns, enhancing customer safety and satisfaction.
- Presented high-profit appetizers and mixed drinks to enhance sales outcomes and support sales targets.
- Coordinated with kitchen, host, and bar staff to ensure smooth service flow during peak dining periods, improving overall dining experience.
General Manager
6 Years 3 Months- Executed operational strategy initiatives focused on improving both customer and employee loyalty.
- Led Front of House staff to ensure seamless day-to-day customer service operations.
- Maximized operational efficiency by coaching personnel on management principles and company procedures, improving revenue and POS system usage.
- Executed operational strategies to enhance customer and employee loyalty.
- Managed fast-paced bartending and table service during high-volume periods.
- Coordinated liquor inventory orders to ensure adequate supply for bar operations. to support on-site inventory needs.
- Processed biweekly payroll through ADP to support accurate, timely wage payments.
- Prepared bar registers for daily operations by resetting and verifying cash totals. to support daily bar operations and workflow readiness.
- Monitored customer needs and ensured timely resolution to uphold customer satisfaction.
Lead QMAP
2 Years 6 Months- Delivered compassionate, quality care and assistance for elderly individuals to maintain safety and well-being.
- Coordinated resident participation in meals, activities, and medical appointments to enhance engagement and adherence to daily schedules.
- Developed personalized resident care plan to support physical and mental health of all residents.
- Coordinated resident participation in all meals, activities, and medical appointments to support daily schedules.
- Handled resident emergencies, assessed situations, and ensured appropriate resolution for resident well-being.
- Managed resident emergencies, assessed situations, and implemented appropriate resolutions to ensure resident safety and well-being.
- Facilitated communication with resident families to address concerns and clarify patient care plans, fostering trust and understanding.
Education
GED
Skills
VIP Relationship Management & Loyalty
High-Volume Pipeline Management
Discovery & Consultative Selling
Emotional Intelligence & Empathy
Objection Handling & De-escalation
Operations & Process Logistics
Team Leadership & Influence
End-to-End Business Development
Strict Regulatory Compliance
Rapid Change Adaptability
Product Knowledge Mastery
Cross-Functional Vendor Management
Timeline
Small Business Owner
Guest Ready LLC
10.2025 - CurrentRead More
Server
Big John’s Texas BBQ
04.2024 - CurrentRead More
Front Desk Receptionist
Lake Powell Medical Center
10.2023 - 05.2024Read More
Server
Amangiri
09.2022 - 09.2023Read More
Server
Antelope Point Marina
06.2022 - 09.2022Read More
General Manager
State 48 Tavern
03.2016 - 06.2022Read More
Lead QMAP
Retreat At Harbor Cove Assisted Living
08.2013 - 02.2016Read More
Grand Junction High School
GED
Read More