Trinity Kloeffler
Pittsboro,NC
Summary
Front of House Lead at Elizabeth’s Pizza, recognized for enhancing team performance through effective training and strong leadership. Expert in cash handling and complaint resolution, fostering a collaborative environment. Proven ability to streamline operations and adapt to challenges.
Overview
4
4
years of professional experience
Work History
Front of House Lead
Elizabeth’s Pizza
Pittsboro, NC
08.2021 - Current
- Boosted team morale and performance through effective communication and motivational strategies.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.
- Implemented cross-training initiatives that allowed flexibility among Front Of House team members encouraging teamwork and boosting productivity during shifts.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Waitress
Mellow Mushroom
Wilmington, NC
08.2023 - 07.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Office Assistant
Ed’s Auto Collision
Pittsboro, NC
02.2021 - 05.2021
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Northwood High School
Pittsboro, NC06.2021
Skills
- Training and mentoring
- Cash handling proficiency
- Complaint handling
- Strong leadership
- Phone etiquette
- Teamwork and collaboration
- Adaptability and flexibility
- Professionalism
Timeline
Waitress
Mellow Mushroom
08.2023 - 07.2024
Front of House Lead
Elizabeth’s Pizza
08.2021 - Current
Office Assistant
Ed’s Auto Collision
02.2021 - 05.2021
Northwood High School