Hazel Hansen
Los Osos,CA
Summary
Proven leader and efficient Front of House Lead with an aptitude in task delegation and customer service. Skilled in training staff on FOH operations, ensuring food safety, and handling customer complaints and requests. Consistently improved team productivity while enhancing work efficiency and staff morale, all without compromising service quality.
Overview
2
2
years of professional experience
Work History
Front of House Lead
Brown Butter Cookie Company
04.2022 - Current
- Delegated tasks to staff to organize and improve work efficiency.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash registers and processed payments accurately.
- Trained and supervised new employees on work operations and procedures.
Education
High School Diploma -
Morro Bay High School
Morro Bay, CA06.2022
Skills
- Customer Service
- Task Delegation
- Team Management
- Team Training and Development
- Complaint Handling
- Staff Training
- Email Etiquette
- Food Safety
- Visual Merchandising
- Prioritization
Timeline
Front of House Lead
Brown Butter Cookie Company
04.2022 - Current
High School Diploma -
Morro Bay High School
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