Trinity Kurtz
Summerfield ,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest experiences through effective communication and teamwork, while maintaining high cleanliness standards and cash handling accuracy. Committed to fostering positive relationships and ensuring customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Server
Olive Garden
The Villages, FL
02.2025 - 08.2025
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Assisted in training new staff on restaurant protocols and menu knowledge.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed cash register operations, ensuring accurate transactions and balanced tills.
- Demonstrated adaptability in handling diverse customer requests and dietary restrictions.
- Contributed to team efforts by supporting colleagues during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
RideNow Powersports
Ocala, FL
11.2024 - 07.2025
- Greeted and assisted customers, creating welcoming environment to enhance overall service experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments and personnel.
- Scheduled appointments and coordinated service work, ensuring optimal utilization of staff resources.
- Processed customer transactions accurately, maintaining cash register integrity and financial records.
- Maintained organized reception area, promoting professionalism and efficiency in daily operations.
- Collaborated with team members to streamline administrative processes, improving workflow efficiency.
- Provided product information and support to customers, enhancing knowledge of inventory offerings.
- Resolved customer inquiries and complaints promptly, fostering strong relationships and customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Belleview High School
Belleview, FLSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Supply restocking
Quality control
Food safety practices
Performance improvement
Table bussing
Suggestive selling
Guest relations management
Point of sale operation
Allergy awareness
Beverage preparation
Inventory management
Tableside etiquette
Guest seating
Table setting
Item promotion
Table setting knowledge
Timeline
Server
Olive Garden
02.2025 - 08.2025
Receptionist
RideNow Powersports
11.2024 - 07.2025
High School Diploma -
Belleview High School