Trinity Lau
Sherman,TX
Summary
Seasoned food service employee , offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms. Experienced in assisting in managing, and resolving business inquiries from parents, and guests. Committed to improving overall business processes.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Togo Specialist - Caterer
Olive Garden
Sherman
04.2021 - Current
- Assisted in training new team members on service standards and procedures.
- Organized catering events, orders and ability to satisfy guests to the restaurants capability.
- Managed customer inquiries and resolved issues to enhance takeout experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided feedback to management on staff performance and operational efficiency.
- Assisted in developing strategies to increase customer satisfaction levels.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Prepared and presented high-quality catering dishes for events and special occasions.
Dance Instructor
Kristina’s Studio of Dance
Sherman, Tx
03.2020 - Current
- Designed engaging dance classes for various skill levels and age groups.
- Instructed students in ballet, jazz, hip-hop, and contemporary dance techniques.
- Developed personalized lesson plans to meet students' individual needs and goals.
- Organized and led practice sessions for performances and recitals throughout the year.
- Fostered a positive atmosphere that encouraged creativity and self-expression among dancers.
- Fostered a culture of respect, teamwork, and discipline among students, emphasizing the importance of dedication in achieving excellence.
Education
General Education
Sherman, TxSkills
- Customer service
- Team collaboration
- Effective communication
- Leadership skills
- Coaching and mentoring
References
References available upon request.
Timeline
Togo Specialist - Caterer
Olive Garden
04.2021 - Current
Dance Instructor
Kristina’s Studio of Dance
03.2020 - Current
General Education