Trinity Londos
GA Foods
El Dorado Hills,CA
7
years of professional experience
Resilient, compassionate professional with 7 years of experience in diverse customer-facing environments. Skilled in utilizing strong interpersonal skills and effective communication to build relationships while adhering to organizational goals. Seeking a position that allows me to positively impact the lives of others while continuing to grow within the industry.
Work History
Healthcare Customer Service Representative
1 Year 11 Months- Managed 200+ inbound/outbound calls daily using Playvox, SharePoint, and Sangoma; documented interactions and outcomes for seamless follow-up while verifying eligibility and coverage
- Averaged 96.8% agree rate per month and awarded "Best Call of the Week" 11 times; recognized in top 2% for achieving highest call volume and acceptance rates among all 75 call representatives in department
- Managed a diverse portfolio of health insurance accounts while consistently meeting scheduling targets and exceeding performance expectations; maintained detailed records of customer interactions in CRM system for quality assurance
- Provided compassionate support for meal delivery services to seniors, maintaining accurate records and ensuring secure, HIPAA-compliant communication
Digital Content Writer & Editor
1 Year 7 Months- Wrote, edited, and proofread 600+ SEO-optimized blog posts, slideshows, and scientific articles (750-3,000+ words) using WordPress and MicroSoft Suite, ensuring grammar, clarity, accuracy, and brand voice consistency to enhance client retention
- Developed content strategies that increased web traffic by 30%, enhancing client engagement and online presence through short- and long-tail keywords, metadata utilization, and SEO principles
- Conducted thorough research to ensure accuracy and credibility in published articles while refining content strategy to align content with audience interest
- Provided website redesign support by writing new landing page copy and slideshow marketing displays that aligned with updated branding guidelines
Office Manager
2 Years 5 Months- Streamlined office procedures, workflow management, and staff scheduling, boosting overall team productivity and operational efficiency; managed vendor relationships, negotiating contracts to enhance service quality and reduce costs
- Oversaw office operational budgets, ensuring cost-effective resource allocation and optimal financial management
- Led customer support and conflict resolution operations to build lasting relationships and drive sales efficiency, aligning service goals with SLA guidelines; coached team on CRM workflows, case documentation, and resolution best practices
Product Content Writer & Editor
1 Year 10 Months- Crafted 85+ weekly product descriptions for new products (food and beverage, dinnerware, janitorials, industrial equipment), enhancing customer understanding and driving sales
- Conducted thorough research to ensure accuracy and relevance in all written material; collaborated with cross-functional teams to align content strategy with brand messaging and promotional campaigns
- Directed web content creation and advertising strategy; managed project timelines and team collaboration to ensure brand consistency and engagement
Sales and Booking Agent
2 Months- Surpassed sales targets via phone, live chat, and email, enhancing customer engagement through Five9 phone skills
- Mediated over 300 client disputes with emotional intelligence, achieving a 42% reduction in escalations
- Generated leads and identified new customers through cold/warm calls and web marketing; optimized appointment scheduling with CRM systems and Google Calendar, ensuring data accuracy and booking efficiency
Sales Office Manager
2 Years 8 Months- Exceeded monthly quotas by 23% by conducting solar product demonstrations and sales presentations, executing strategic sales plans, and managing customer / vendor relationships to resolve conflicts, secure long-term accounts, and accelerate sales growth
- Streamlined office workflows, staff scheduling, and resource allocation, boosting overall operational efficiency by 15%
- Maintained data integrity across Quickbooks, Salesforce, Excel, and Google Sheets to optimize daily entry and reporting
Education
Bachelor of Science - Business Management and Marketing
Associate of Arts - Finance
Skills
Technical: Microsoft Office Suite Specialist
CRM Systems (Salesforce
Zendesk
HubSpot
Microsoft Dynamics 365
SharePoint)
Google Workspace
Playvox
Sangoma
HTML Coding
94 WPM Typing Speed / 98% Accuracy
Certifications: HIPAA Professional (HIPAAP) and Patient Privacy
Healthcare Claims & Eligibility Verification
Cultural Sensitivity Training
Customer Retention
Conflict Resolution and De-Escalation Expert
Hard Skills: Inbound/Outbound and Cold/Warm Call expertise
Insurance Verification
Patient Registration
Appointment Scheduling proficiency
Electronic Health Records (EHR) Documentation Management
Cross-Selling techniques
Soft Skills: Excellent Communication
Time Management
Adaptability
Team Collaboration
Timeline
Healthcare Customer Service Representative
GA Foods
09.2024 - 08.2026Read More
Digital Content Writer & Editor
A to Z Animals
01.2024 - 08.2025Read More
Office Manager
Contemporary Concepts Inc.
04.2022 - 09.2024Read More
Product Content Writer & Editor
Webstaurant Store
03.2022 - 01.2024Read More
Sales and Booking Agent
Bark Busters
01.2022 - 03.2022Read More
Sales Office Manager
Voltage Solar
04.2019 - 12.2021Read More
University of South Florida
Bachelor of Science from Business Management and Marketing
Read More
St. Petersburg College
Associate of Arts from Finance
Read More