Trinity Luna
Lubbock,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Starbucks
Lubbock, TX
01.2023 - 01.2026
- Oversaw daily operations to guarantee efficient service delivery and compliance with quality standards.
- Trained and mentored team members to enhance performance and customer interaction skills.
- Coordinated with management on promotional events, increasing foot traffic and sales volume during campaigns.
- Implemented process improvements that streamlined workflows, reducing service times during peak hours.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Childcare Assistant Teacher
Shelby and Friends
Lubbock, TX
05.2022 - 06.2023
- Assisted in developing and implementing engaging lesson plans for diverse age groups.
- Fostered a safe and nurturing environment conducive to children's growth and development.
- Mentored new staff on classroom management strategies and educational best practices.
- Organized educational activities that promoted social, emotional, and cognitive skills.
- Implemented behavioral management techniques to encourage positive interactions among children.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
Assistant Food Service Manager
Market Street
Lubbock, TX
08.2021 - 01.2023
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service protocols and food preparation techniques.
- Developed and implemented inventory management strategies to minimize waste and optimize stock levels.
- Executed training programs focusing on food safety standards, resulting in improved compliance rates across the team.
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
- Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
- Maintained accurate financial records, including daily sales reports, invoices, payroll processing, and budget management.
Nurse Aide
Plains Memorial Hospital
Dimmitt, TX
09.2019 - 07.2020
- Assisted nursing staff in delivering patient care and executing daily healthcare routines.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Supported patients with daily activities, ensuring comfort and dignity during care procedures.
- Maintained cleanliness and organization of patient rooms, promoting a safe environment.
- Documented patient information accurately in electronic health record systems for effective communication.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
Assistant Manager
Sonics Drive In
Dimmitt, TX
05.2017 - 08.2019
- Managed inventory levels and conducted regular audits to maintain optimal stock availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coordinated food preparation and service for diverse events, ensuring timely delivery of high-quality meals.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
Education
Associate of Applied Science - Early Childhood Education
South Plains College
Levelland, TX12-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Goal setting
- Workload management
- Strategic planning
- Computer skills
- Multitasking
Timeline
Assistant Manager
Starbucks
01.2023 - 01.2026
Childcare Assistant Teacher
Shelby and Friends
05.2022 - 06.2023
Assistant Food Service Manager
Market Street
08.2021 - 01.2023
Nurse Aide
Plains Memorial Hospital
09.2019 - 07.2020
Assistant Manager
Sonics Drive In
05.2017 - 08.2019
Associate of Applied Science - Early Childhood Education
South Plains College